Network Delivery Project Manager

About the Opportunity

As a Network Delivery Project Manager, you play an instrumental role on our Network Services team by driving the successful delivery of packaged and custom implementation engagements by managing all aspects of the customer’s experience. In this role, you will work consultatively with customers to set expectations, plan, communicate, and manage project scope, activities, and timeline. Our Project Managers enable teams to implement elegant win-win solutions while creating a streamlined customer experience even when there are many moving parts behind the scenes.

How You'll Make an Impact:

• Manage all aspects of implementation projects for both packaged and custom configuration and/or integration services for core and enterprise customers.
• Ensure all project records and artifacts reflect customer goals and project scope, as well as updated progress and status.
• Develop an understanding of the Salsify product and our packaged and custom solutions/deliverables in order to advise customers in gathering the required data/requirements needed to configure their Salsify platform and exit implementation successfully.
• Use a streamlined, productive approach with customers to deliver valuable, sustainable solutions that generate customer trust in Salsify.
• Prepare and communicate across Salsify/customer teams to deliver results within packaged and custom project plans. Read project situations to recognize and communicate risk.
• Report on project status to relevant stakeholders both internally and externally, tracking project progress, issues/risks, and mitigation plans.
• Identify conflict and/or change with the customer, including the distinction of what can be self-managed vs. what requires additional support. Collaborate with management to drive resolution, including customer negotiation and alignment.
• Communicate opportunities for additional or different services and navigate internal scoping/replanning processes, with support.
• Collaborate with department heads and teams across Salsify, including Network Success, Services, and Support, to identify and schedule the appropriate resources necessary to deliver on all aspects of the project.

You'll Enjoy This Role If You Have:

• You have 3+ years of project management experience in customer-facing, problem-solving positions in fast-paced, high-tech companies; SaaS and SI pr