Network Administrator

Accountabilities:

• • Provide network support within a 24x7x365 managed services environment, responding to customer incidents, service requests, and network outages.
  • Perform break/fix troubleshooting, software updates, configuration changes, and feature enhancements across network devices and infrastructure.
  • Troubleshoot Cisco and Fortinet firewalls, switches, routers, access points, VPN technologies, and related networking components.
  • Work directly with external vendors and telecommunications providers to diagnose and resolve hardware, circuit, connectivity, and service issues.
  • Apply established ITIL-based incident, problem, and change management processes when addressing customer requests and outages.
  • Monitor network environments and use available technology tools to identify, investigate, and resolve performance or availability issues.
  • Manage customer issues in accordance with defined service offerings, procedures, and Service Level Agreements (SLAs).
  • Create and maintain accurate technical and process documentation to support troubleshooting, knowledge sharing, and operational consistency.
  • Coordinate multiple customer requests and priorities while maintaining responsiveness and meeting critical deadlines.
  • Collaborate with account teams and other internal stakeholders to understand customer needs and identify opportunities to enhance service delivery.
  • Maintain awareness of applicable policies, procedures, and regulatory requirements while handling customer environments and information.
  • Provide professional, technically accurate, and customer-focused communication throughout the incident resolution process.

  Requirements:

  • Associate's degree in a related field or an equivalent combination of education and professional experience.
  • At least 4 years of experience in a Network Operations Center (NOC), network support team, or equivalent environment.
  • Hands-on experience with Cisco and Fortinet firewalls, switches, routers, and access points.
  • Experience with VPN technologies, data and voice circuits, and network monitoring tools.
  • Familiarity with load balancers and IP telephony technologies, including Cisco CCM, Unity, UCCX, Webex, or Microsoft Teams.
  • Experience working with an ITIL-based incident tracking and service management system, such as ServiceNow or CA Service Desk.
  • Proficiency with Microsoft Office applications.
  • CCNA and/or Fortinet NSE4 certification preferred or equivalent demonstrated expertise.
  • CompTIA Security+ and/or CompTIA Network+ certification preferred.
  • Strong troubleshooting and problem-solving abilities, with the capacity to work independently and respond with a sense of urgency.
  • Excellent organization and attention to detail, with the ability to multitask and prioritize work against demanding SLA deadlines.
  • Strong customer service skills and the ability to communicate effectively with customers, account executives, vendors, and technical teams.
  • Clear, professional verbal, written, and technical/business communication skills.
  • Experience with next-generation firewalls, Cisco Meraki, Cisco DNA, Cisco SD-WAN, or Citrix NetScaler is a plus.
  • Ability to support multiple customers simultaneously while maintaining responsiveness, accuracy, and service quality.

  Benefits:

  • Annual salary range of $60,569–$73,000.
  • Benefits package available to eligible employees.
  • Access to a comprehensive U.S. employee benefits program.
  • Opportunity to work in a 24x7x365 managed services environment supporting diverse enterprise network environments.
  • Professional development opportunities through exposure to enterprise networking, security, telecommunications, and managed services technologies.
  • Collaborative environment with opportunities to work alongside internal technical teams, account teams, and external technology providers.
  • Equal opportunity workplace committed to inclusion and belonging.