Navan Pro Travel Consultant

Accountabilities

• • Manage a dedicated portfolio of clients and consistently deliver a high-touch service tailored to individual traveler and account requirements.
  • Build and maintain strong, long-term relationships with clients and internal stakeholders through proactive communication, responsiveness, and exceptional customer service.
  • Handle air, rail, hotel, car rental, ferry, black car, and charter reservations while recommending effective and cost-efficient travel solutions.
  • Apply appropriate fare types, ticketing methods, booking channels, and supplier options to optimize value for each client.
  • Source competitive hotel rates through GDS and non-GDS channels and leverage supplier relationships and international fare resources to identify the best available options.
  • Monitor bookings through trip completion to identify additional savings, service improvements, or opportunities to enhance the traveler experience.
  • Apply detailed knowledge of client travel policies to encourage compliance while maximizing flexibility and traveler satisfaction.
  • Use mixed-mode booking tools and provide first-line support for both offline and online bookings.
  • Maintain strong proficiency in relevant travel and booking technologies and share knowledge and best practices with colleagues.
  • Meet account-specific SLAs, deadlines, quality-control requirements, and operational standards.
  • Collaborate regularly with overseas colleagues and cross-functional teams to provide consistent service across markets.
  • Stay current with industry innovations, including airline direct-connect capabilities, low-cost carriers, evolving fare structures, and other travel technologies.
  • Demonstrate proactive, consultative thinking by identifying opportunities to add value to individual bookings and broader client relationships.
  • Maintain accurate booking and client information while following established operational processes and quality standards.

  Requirements

  • Demonstrated experience in a core business travel environment, with previous VIP travel experience strongly preferred.
  • Strong knowledge of the business travel industry, including air travel, aircraft types and cabins, rail, hotels, car rental, black car, low-cost carriers, OTAs, and related travel products.
  • Proficiency with one or more major GDS platforms, including Sabre, Galileo, or Amadeus.
  • Experience using mixed-mode booking tools and providing first-line support for both offline and online booking processes.
  • Familiarity with rail, black car, low-cost carrier, and OTA booking systems.
  • Excellent telephone manner and written communication skills, with the ability to build exceptional rapport with a diverse client base.
  • Strong consultative and problem-solving skills, with an ability to identify client needs and recommend practical, cost-effective travel solutions.
  • Excellent attention to detail and the ability to manage multiple priorities, deadlines, and client requirements effectively.
  • Ability to work independently while also contributing positively as a team player in a collaborative environment.
  • Strong resourcefulness and the ability to make effective use of available tools, systems, and information to complete tasks accurately and on time.
  • Proficiency with Microsoft Office and relevant travel technology.
  • Enthusiastic, adaptable approach with a willingness to learn new systems, processes, and industry developments.
  • Commitment to completing required training and maintaining current knowledge of travel products and technologies.
  • Ability to meet both individual and team-based business objectives and consistently deliver against service expectations.

  Benefits

  • Fully remote position based in the United States.
  • Comprehensive healthcare coverage and insurance offerings.
  • Wellness resources and mental health support.
  • Retirement savings programs and opportunities to participate in equity plans.
  • Flexible paid time off and country-specific holidays.
  • Paid parental leave for new parents.
  • Connectivity and commuting support, where applicable.
  • Exclusive travel-related perks.
  • Professional environment focused on high-quality client service and collaboration.
  • Opportunities to work with diverse client industries and international colleagues.
  • Training and professional development opportunities to strengthen travel technology and industry expertise.