National Operations Support Lead

Accountabilities:

• • Lead the national operations support function for OSP Construction, OSP Repair & Maintenance, Drops, and In-Home Installation & Repair, providing strategic guidance and operational support to regional teams.
  • Build, develop, and mentor a high-performing team of data analysts, process engineers, and operations specialists while fostering a culture of analytical rigor, collaboration, and continuous improvement.
  • Partner with regional leaders to analyze operational performance, identify root causes of underperformance, and implement targeted improvement initiatives.
  • Establish national performance baselines, KPIs, and target benchmarks covering construction velocity, repair SLAs, drop completion, installation quality, and other critical operational metrics.
  • Transform operational data into actionable insights and continuously improve reporting, dashboards, and performance-management processes.
  • Drive consistency and standardization across markets by aligning national operating strategies with local field execution.
  • Use performance data to strengthen accountability among third-party vendors and contractors, ensuring compliance with SLAs, quality expectations, and operational standards.
  • Manage and optimize complex vendor relationships, identifying opportunities to improve performance, efficiency, and cost effectiveness.
  • Serve as a strategic bridge between corporate leadership and field organizations, translating business priorities into practical operational initiatives.
  • Identify opportunities to streamline processes, reduce operational costs, improve service quality, and scale best practices across the network.

  Requirements:

  • Bachelor’s degree or equivalent practical experience; a degree in Business, Engineering, Data Analytics, or a related field is preferred, with a Master’s or MBA considered an advantage.
  • At least 7 years of progressive leadership experience in telecommunications operations, particularly within FTTH, broadband, or cable environments.
  • At least 7 years of direct program management experience leading complex projects and cross-functional initiatives.
  • Hands-on experience with FTTH/GPON networks, deployments, and associated operational functions.
  • At least 5 years of experience leading teams and managing external vendors or contractors directly.
  • Strong understanding of OSP construction, OSP maintenance, drop burial and aerial deployment, and in-home installation and repair processes.
  • Demonstrated ability to build and manage complex operational metrics, KPIs, reporting frameworks, and data visualization tools.
  • Proven experience managing large-scale outsourced vendor and contractor relationships, including performance scorecards, SLA management, and contract optimization.
  • Strong analytical, strategic, and problem-solving capabilities, with the ability to turn operational data into clear recommendations and measurable actions.
  • Excellent communication and stakeholder-management skills, with the ability to influence regional leaders, field teams, vendors, and senior executives.
  • A track record of building high-performing teams and creating collaborative, accountable, and continuous-improvement-oriented cultures.
  • 10+ years of progressive telecom operations leadership experience is preferred.

  Benefits:

  • Competitive base salary of $160,000–$235,000 per year, depending on geographic location, skills, experience, education, and other job-related factors.
  • Eligibility for a performance-based bonus.
  • Fully remote work opportunity within the United States.
  • Opportunities to lead nationally scaled initiatives within a rapidly growing broadband and telecommunications environment.
  • High-impact leadership scope across FTTH construction, maintenance, installation, repair, analytics, and vendor operations.
  • Occasional travel to company offices may be required for training or meetings.
  • Inclusive workplace focused on equal opportunity, accessibility, and professional growth.
  • Dedicated support for workplace accommodations where needed.