National Operations Coordinator - Field Service Onboarding Specialist

Accountabilities:

• • Manage and execute end-to-end onboarding activities for field service new hires across the United States, ensuring each employee is fully prepared and operational from their first day.
  • Coordinate onboarding logistics and act as a central point of contact for field personnel, leadership, internal departments, and external partners.
  • Coordinate company vehicle assignments, including vehicle orders, transfers, and rental arrangements when required.
  • Arrange procurement and setup of laptops, mobile devices, technical equipment, and other technology required for field service employees.
  • Coordinate the timely distribution of personal protective equipment (PPE), technical toolkits, and other necessary resources.
  • Facilitate setup and activation of business-critical system access, including Salesforce, SAP, Power Apps, Outlook, and other platforms.
  • Monitor access requests and IT tickets through completion, helping new hires resolve onboarding-related technology issues efficiently.
  • Coordinate travel arrangements for training, including flights, hotels, and transportation as needed.
  • Partner with field service management to align onboarding schedules, training requirements, and operational priorities.
  • Maintain accurate onboarding records, trackers, documentation, and status updates throughout the process.
  • Follow established national operations policies, procedures, and service standards to ensure consistent onboarding execution.
  • Communicate proactively with stakeholders regarding onboarding progress, outstanding requirements, risks, and deadlines.
  • Identify opportunities to streamline onboarding processes, improve efficiency, and enhance the overall experience for new field service employees.
  • Support continuous improvement initiatives and contribute to the development of more effective national onboarding practices.

  Requirements:

  • Bachelor’s degree from an accredited institution, or currently pursuing a Bachelor’s degree with an anticipated graduation date no later than December 31, 2027.
  • At least 3 years of experience in administrative operations, onboarding coordination, field service support, operations coordination, or a related role.
  • Demonstrated ability to coordinate multiple activities, stakeholders, resources, and deadlines simultaneously.
  • Strong organizational skills and exceptional attention to detail, with the ability to maintain accurate records and follow processes consistently.
  • Excellent written and verbal communication skills, with the ability to provide clear updates and collaborate effectively with field employees, leaders, IT teams, and external partners.
  • Strong problem-solving and follow-through skills, particularly when resolving system access, equipment, travel, or onboarding issues.
  • Ability to work independently in a remote environment while maintaining strong collaboration with distributed teams.
  • Comfortable working across multiple business systems and learning new technologies, processes, and workflows quickly.
  • Experience with enterprise systems such as Salesforce, SAP, Power Apps, Outlook, or comparable platforms is valuable.
  • Familiarity with field service operations, employee onboarding, equipment provisioning, travel coordination, or workforce administration is an advantage.
  • Must be legally authorized to work in the United States without current or future company sponsorship.
  • Ability to manage confidential employee and operational information responsibly and in accordance with applicable policies and requirements.
  • Willingness to participate in video and/or in-person interviews as part of the hiring process.

  Benefits:

  • Salary: $84,000–$123,000 USD annually, with actual compensation based on skills, experience, qualifications, market conditions, and business considerations.
  • Work arrangement: Fully remote position in the United States.
  • Health and welfare benefit programs for eligible employees.
  • Retirement benefits and savings programs.
  • Paid and unpaid time-away programs, subject to eligibility and applicable policies.
  • Access to a range of employee and family support programs.
  • Opportunities to contribute to process improvement and develop expertise in national operations and field service onboarding.
  • Inclusive workplace committed to equal employment opportunity and fair, job-related hiring practices.
  • Reasonable accommodation support is available throughout the job search, application, and interview process.
  • Qualified applicants with arrest or conviction histories may be considered in accordance with applicable fair-chance employment laws.
  • Application deadline: September 3, 2026.