National Fulfilment Officer

Accountabilities:

• • Review residential mortgage documentation for completeness, accuracy, and compliance, and establish and manage new mortgage business and related financial transactions.
  • Process mortgage transactions and documentation throughout the lifecycle, from initial application through instructions to lawyers and notaries.
  • Apply sound judgment and problem-solving skills to resolve documentation or processing issues, make informed decisions, and maintain accountability for outcomes.
  • Build effective working relationships with internal departments by providing responsive service, supporting urgent requests, and helping teams manage fluctuating workloads.
  • Identify opportunities to improve processes, increase efficiency, and contribute to the implementation of operational improvements.
  • Support escalated issues and complaints with a strong focus on customer experience and appropriate resolution.
  • Follow established policies, standards, documentation requirements, and procedures related to mortgage discharges and other transactions.
  • Manage competing priorities effectively in a high-volume environment while maintaining accuracy, service quality, and turnaround expectations.

  Requirements:

  • Previous experience in the banking or financial services sector, ideally with exposure to residential mortgages or related operations.
  • Strong ability to understand and accurately interpret legal mortgage documentation and apply relevant policies and procedures.
  • Proficiency with Microsoft Office, particularly Word, Excel, and Outlook.
  • Excellent organizational and time-management skills, with exceptional attention to detail and a consistent focus on accuracy.
  • Strong customer service and interpersonal skills, with the ability to communicate clearly and build productive relationships with internal and external stakeholders.
  • Demonstrated analytical, decision-making, and problem-solving abilities, including the confidence to address issues and influence appropriate outcomes.
  • Ability to work effectively in a high-volume, fast-paced environment while remaining composed and maintaining quality standards.
  • Flexibility to adjust working hours during peak periods and manage changing priorities as business needs evolve.
  • Collaborative mindset, strong work ethic, and ability to contribute positively to a diverse and professional team environment.
  • General knowledge of the residential mortgage industry and mortgage underwriting practices is an asset.

  Benefits:

  • Competitive base salary range of $45,900–$76,500 CAD annually, depending on qualifications, experience, location, market conditions, and other relevant factors.
  • Eligibility for incentive programs and performance-based compensation.
  • Fully remote work arrangement, with the role available in Alberta, British Columbia, and Ontario.
  • Comprehensive benefits package for eligible employees, including medical, dental, vision, mental health, life, and short- and long-term disability coverage.
  • Employee and family assistance programs and additional health and wellbeing resources.
  • Retirement savings programs, including pension options and an employee share ownership program with employer matching contributions.
  • Generous paid time off, including vacation, personal and sick days, statutory holidays, and other legally required leaves.
  • Learning, development, education, and financial-planning resources to support long-term career growth.
  • Flexible, inclusive work environment focused on employee wellbeing, recognition, and professional development.
  • Opportunity to contribute to a global organization while developing expertise in financial services and mortgage operations.