National Escrow Assistant

Who you are:

Hometap is seeking a detail-oriented and organized Escrow Assistant to assist in managing the full lifecycle of escrow transactions. In this role, you’ll process orders, including obtaining title searches, tax certificates, municipal lien certificates, HOA documents, and payoff demands. The ideal candidate is a strong communicator with the ability to collaborate across teams and engage with customers via phone and email. You’re a great fit if you bring a high level of organization, technical proficiency, and comfort working in a fast-paced, growth-oriented environment.

What you'll do:

• Title Clearance: Take ownership of clearing title requirements in preparation for closing, which includes ordering payoff demands, tracking down lien releases, and obtaining necessary signed affidavits.
• Client Communication: Serve as a primary point of contact, maintaining proactive and clear communication with clients from the initial title distribution all the way through to closing preparation.
• External Title Coordination: Act as the main liaison and maintain consistent communication with external title companies on transactions where title insurance is not handled in-house.
• Document Review & Quality Control: Meticulously review signed closing documents for accuracy and completeness. Coordinate directly with notaries to efficiently manage and execute any necessary corrections on signed documents.
• Escrow & Financial Support: Support Escrow Officers throughout the escrow lifecycle, including actively assisting with file balancing and ledger management when needed.

What you bring:

• A minimum of one year of experience in title or escrow
• Strong problem solver, comfortable working cross-functionally to identify and troubleshoot questions
• Excellent verbal and written communication skills, comfortable communicating with customers via phone and email
• Comfort working in a fast-paced, high-growth environment as an individual contributor and in collaboration with internal and external partners
• A high degree of organization, while maintaining the flexibility to reprioritize quickly
• Self-motivated and capable of managing tasks autonomously
• Technical aptitude: proficient in Microsoft Office and Google Suites, and comfortable learning new systems
• Fluency with escrow and title software, ideally Qualia

Compensation:

The salary range for this role is $60,000 - $65,000, depending on your experience.