National Accounts Coordinator

Accountabilities:

• • Receive, enter, and coordinate National Service calls, ensuring each request is accurately documented and followed through to completion.
  • Process work orders, order required parts, and coordinate with customers, subcontractors, vendors, and facility teams to keep service activities moving.
  • Maintain accurate records and update all relevant information in the service/order management system.
  • Communicate with customers and subcontractors throughout each service request, including confirming work requirements and verifying customer satisfaction after completion.
  • Prepare customer quotes, including pricing, parts requirements, availability, and lead times.
  • Research, develop, and maintain relationships with service providers to strengthen and expand the service network.
  • Track open work orders daily and proactively follow up on outstanding activities, delays, or issues.
  • Process completed service work through the appropriate systems to support accurate customer invoicing.
  • Review and approve vendor invoices and service-related bills.
  • Maintain a consistently high level of customer service while resolving issues efficiently and professionally.
  • Support additional service coordination, administrative, and operational priorities as assigned.

  Requirements:

  • High school diploma or GED required.
  • Previous experience in customer service, service coordination, operations, administration, or a related environment is valuable.
  • Strong written and verbal communication skills, with the ability to work effectively with customers, vendors, subcontractors, and facility teams.
  • Proven organizational and planning abilities, with strong attention to detail and follow-through.
  • Ability to manage multiple work orders and competing priorities while maintaining accuracy and responsiveness.
  • Strong analytical and problem-solving skills, with the ability to investigate issues and identify practical solutions.
  • Ability to work independently with limited supervision while also contributing effectively to a collaborative team environment.
  • Basic understanding of accounting principles and accounting processes.
  • Proficiency with Microsoft Office applications, particularly Outlook, Excel, and Word.
  • Willingness to learn about warehouse equipment such as compactors, dock levelers, balers, and forklifts to better understand and troubleshoot customer requirements.
  • Ability to work effectively with people from diverse backgrounds and across geographically distributed teams.
  • Comfortable working in a fast-paced, technology-driven service environment.
  • Candidates must be able to pass a criminal history background check.
  • Ability to meet the physical requirements associated with occasional office or warehouse environments, with reasonable accommodations available where applicable.

  Benefits:

  • $22.00–$30.00 per hour, depending on experience, qualifications, and geographic location.
  • Potential eligibility for additional incentive compensation.
  • Competitive benefits package beginning on day one.
  • Medical, dental, and vision coverage.
  • 401(k) with company match.
  • Company-paid life insurance and disability coverage.
  • Paid time off and paid holidays.
  • Fully remote work opportunity for eligible candidates in the Central, Mountain, or Pacific Time Zones.
  • Training, mentoring, and opportunities to develop industry knowledge.
  • Career advancement opportunities.
  • Opportunity to work in a fast-paced, service-focused environment supporting national customer accounts.