Mortgage Specialist

Mission

MoneySmart generates home loan leads from customers looking to connect with a Mortgage Specialist. You will engage leads, understand their mortgage needs, and guide them through the application process, while driving revenue and ensuring compliance. This role offers:

• A full work-from-home arrangement for Malaysia based position / hybrid working model for our Singapore based position
• Base salary plus performance-based commissions with high earning potential
• All leads provided by the company and no requirement for face-to-face customer interactions
• Comprehensive training will be provided on Singapore property purchases, refinancing processes, and mortgage products
• Flexibility to be available outside standard working hours may be required to accommodate customers’ schedules

Responsibilities

• Promptly engage assigned leads and understand their mortgage requirements (new purchase, refinancing, or cash-out)
• Compare mortgage options and recommend the most suitable solutions
• Advise customers on the overall property purchase and financing process
• Support customers through the application journey until approval and loan completion
• Review loans nearing the end of their lock-in period and advise on refinancing opportunities
• Achieve monthly mortgage revenue targets and identify opportunities to maximise lead potential
• Liaise with bankers on rates and promotions as needed
• Ensure strict adherence to compliance, regulatory requirements, and internal policies

Requirements

• Minimum 5 years of relevant experience in mortgage sales
• Clear, confident communicator with strong verbal and written communication skills
• Strong product knowledge of home loans and the broader mortgage industry
• Highly sales-driven, goal-oriented, and results-focused, with the resilience and persistence to navigate setbacks and objections
• Proven ability to consistently achieve or exceed monthly sales targets in a fast-paced, performance-driven environment
• Strong computer literacy, with hands-on experience using CRM systems and highly meticulous in administrative work, including accurate application checks and timely
• Highly responsive and customer-centric, delivering prompt follow-ups, sound advice, and an excellent overall customer experience
• Self-motivated, disciplined, accountable, and