Mission Success Operations Manager
About the role
About the Company
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession.
About the Team
The Mission Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. A rapidly growing team of passionate, mission driven UAS professionals who ensure customers are set up for success.
About the Role
We are looking for a motivated Mission Success Operations Manager with a deep sense of ownership to lead and drive all aspects of building, maintaining, optimizing, and scaling processes for the Mission Success team. You will help Mission Success account teams across the SLED, Commercial, and National Security verticals by promoting increased focus on customer success and decreasing operational and reporting tasks. This role reports to the Senior Manager of Customer Success and works closely with all customer verticals.
Key Responsibilities
- Build scalable processes for Mission Success team
- Support account teams across SLED, Commercial, and National Security verticals
- Optimize operational efficiency and reporting
- Drive customer success initiatives