Middle Project Manager for Brand Launch Team

Why this role exists:

This role exists to ensure the flawless integration of our most strategic B2B clients into our ecosystem. You’ll help us scale our global footprint by leading a technical delivery team that turns complex onboarding processes into a competitive advantage.

What you’ll drive:

Strategy & Outcomes

• Own the implementation of scalable delivery processes in close alignment with the Global Delivery team.
• Drive operational efficiency by optimizing systems, tools, and workflows to enhance client satisfaction.
• Measure and analyze performance metrics and KPIs to identify bottlenecks and fuel continuous improvement.
• Partner with executive leadership to offer strategic insights for platform innovation and business expansion.

Delivery & Execution

• Orchestrate complex integration projects, ensuring cross-functional teams move in sync toward successful onboarding.
• Ship high-quality technical setups, maintaining a clear path from development to Release Management.
• Unblock daily operations by making fast, informed decisions when technical or logistical challenges arise.
• Simplify the transition between sales/onboarding and long-term maintenance phases.

Stakeholder & Client Management

• Align expectations between clients, Sales, and Account Managers to facilitate long-term, high-trust partnerships.
• Communicate technical complexities to non-technical stakeholders, ensuring transparency throughout the delivery cycle.
• Validate that client needs are met without compromising the integrity of our core platform.

People & Leadership

• Build and mentor a growing team of 10+ technical experts, fostering a culture of ownership and reliability.
• Scale the team’s capabilities as the business expands into new markets and product lines.
• Improve team motivation and collaboration through clear planning and proactive problem-solving.