Mid-Weight Product Designer

Title: Mid-Weight Product Designer

About PetlabCo
PetLabCo.® is the world leader in DTC pet supplements, with nine-figure revenue and ambitious plans for continued global expansion. We make science-backed supplements, health care and treats that millions of dog owners love, powered by a performance marketing engine spending at serious scale across paid social and beyond. Behind that engine we're building a brand that dog owners recognise and trust, which is what turns a strong first purchase into a long relationship. Our team is vibrant, fast moving and customer obsessed. High performers are valued here and they're rewarded, which makes this the ideal place for an ambitious, hardworking animal lover who wants to move their career forward quickly.

About the role:
We’re looking for a Mid-Weight UX/UI Designer to join our growing Design team and help us create digital experiences that don’t just look great – they perform. You’ll work across multiple areas of the PetLab Co. customer journey, from our organic e-commerce site and customer account portal through to cold acquisition funnels and landing pages.
You’ll join a highly collaborative design environment, working closely with two Senior Product Designers, our Lead Digital Designer, two Mid-Weight Creative Designers and our Design & UX Director. Rather than being restricted to one product or area, you’ll support the team wherever the biggest design opportunities and commercial priorities are.
A key measure of success will be conversion. We’re looking for someone who understands that great DTC design needs to balance customer needs, brand, usability and commercial performance. You should have a keen eye for what converts, be curious about why customers behave the way they do, and be comfortable using data and experimentation to improve your work.
No two weeks will necessarily look the same. One week you might be improving the UX of our organic e-commerce experience, the next designing a cold acquisition funnel, and the next helping evolve our account portal or supporting a high-priority commercial initiative.
So, if you…

• Love designing polished, intuitive digital experiences that drive measurable results
• Understand the nuances of designing for DTC and e-commerce customers
• Think about conversion and customer behaviour, not just aesthetics
• Enjoy moving between different products, journeys and commercial challenges
• Can take a problem from initial thinking and wireframes through to high-quality UI
• Enjoy collaborating with other designers while being comfortable owning your own work
• Have a positive, can-do attitude and aren’t afraid to roll your sleeves up when something needs to get done
• Thrive in a fast-moving environment where priorities and challenges can change

…then please keep reading, as you may be the perfect fit.
Who Will You Report Into?
You’ll sit within our Design team and work closely with our Design & UX Director, alongside our Lead Digital Designer, Senior Product Designers and Creative Designers. We’re building a design function that can support PetLab Co. across the entire digital customer experience. As the business continues to grow, so does the number and variety of customer journeys we need to create, optimise and improve.
That’s where you come in.
We need another strong pair of hands who can move comfortably between different areas of the customer experience and help the wider team tackle the opportunities with the greatest potential impact.
You’ll have experienced designers around you to collaborate with, challenge ideas and learn from, but you’ll also be expected to take ownership. We want someone who can receive a brief or problem, understand the customer and commercial objective behind it, explore solutions and turn those into thoughtful, high-quality experiences.
We care deeply about craft, but we’re equally interested in what the work achieves. You’ll work with your manager and the wider team to understand performance, learn from experiments and continuously improve our digital experiences.
Ultimately, we’re looking for someone who wants to become a better designer while helping us build experiences that make PetLab Co. a better-performing business.
What’s the Ideal Candidate’s Background?
You’re a mid-weight UX/UI or Product Designer with solid experience within a direct-to-consumer brand or similarly fast-moving e-commerce business. You understand how customers shop online and how changes to hierarchy, messaging and interactions can reduce friction and improve conversion.

You have strong visual and UI fundamentals and can take an experience from journey mapping, wireframes and prototypes through to polished interfaces, considering different user states along the way. You’re commercially curious, too. You want to understand what happens after launch, using customer behaviour, conversion data and experiment results to inform your next iteration.

You’re comfortable with shifting priorities and a varied remit. As the business grows, you’ll be willing to apply your skills where they can make the greatest difference.