Microsoft Dynamics 365 Service Operations Solution Architect
About the role
About Ludia
Ludia Consulting is among the fastest growing and most innovative consulting firms in Microsoft Dynamics 365 Physical Operations. We are looking for a team member committed to helping others and their communities while growing professionally as part of our Ludia family.
We are not just a traditional organization; we are driven to help our partners and clients while delivering value every day. Our team members are encouraged to grow by sharing their knowledge and experience through community-driven channels, including local non-profit organizations.
The Role
As our Microsoft Dynamics 365 (“D365”) Service Operations Solution Architect, you will be a key solutionist who owns end-to-end solution design across the D365 service stack: Field Service, Customer Service and Contact Center, and Project Operations. You will translate the way our clients run service operations (work orders, scheduling, dispatch, assets, contracts, and project delivery) into scalable D365 solutions for asset- and service-centric organizations in heavy equipment, energy, manufacturing, and engineering and construction.
As part of your everyday work, you will drive client requirements and partner with Ludia Leadership and the Microsoft Product, FastTrack, and Sales teams to draft solutions for our clients and help shape the future of service operations, including the shift toward Copilot- and agent-assisted service. Projects include client-facing meetings (both remote and onsite), occasional visits to Microsoft offices, and training engagements.
This position combines strong consulting ability with an equal emphasis on client-facing interpersonal skills. Our architects learn quickly, communicate ideas effectively, define and lead team efforts, and use flexibility and creativity to present a variety of solutions.
Essential Functions
Solution Architecture & Delivery
- Lead client engagements (in close collaboration with Project Manager) through requirements discovery, solution design, process architecture, integrations, and system