Microsoft 365 Organizational Change Management Consultant

Accountabilities:

• • Partner with OCM leaders, consultants, learning strategists, technical professionals, and project managers to deliver high-quality organizational change initiatives.
  • Lead OCM activities including vision discovery, project kickoffs, change scope analysis, workshops, stakeholder interviews, surveys, focus groups, and post-implementation reviews.
  • Develop and execute organizational change strategies that support Microsoft 365 adoption and broader digital transformation initiatives.
  • Create communication, training, and change champion plans tailored to specific audiences, organizational cultures, and business objectives.
  • Develop new OCM offerings and engagement approaches related to Microsoft Copilot and emerging Microsoft technologies.
  • Educate end-users, champions, managers, and stakeholders to encourage confident technology adoption and reduce resistance or anxiety around change.
  • Establish, nurture, and support communities of change champions throughout transformation programs.
  • Measure adoption and transformation success, analyze results, and adjust strategies and tactics based on identified needs.
  • Design and implement change management plans using established methodologies and consistent best practices.
  • Provide leadership, coaching, and guidance to project teams, change champions, and junior consultants.
  • Collaborate closely with project managers, IT professionals, customer stakeholders, and cross-functional teams to align OCM activities with broader project objectives.
  • Lead assessments and discussions with C-suite executives, IT contacts, and end-users, with a focus on collaboration, governance, productivity, wellbeing, and engagement.
  • Build and share organizational change knowledge through workshops, training sessions, blogs, and other channels.
  • Stay current on Microsoft 365 developments and emerging technologies while developing new OCM materials, methodologies, and client engagements.

  Requirements:

  • 5+ years of professional experience in organizational change management, technology adoption, or a related function.
  • Demonstrated expertise delivering OCM programs specifically within Microsoft 365 environments.
  • Strong knowledge of Microsoft 365 technologies, including Copilot, Teams, SharePoint, and OneDrive, with an understanding of adoption best practices, valuable use cases, governance considerations, and common user or IT objections.
  • Experience identifying customer-specific Microsoft 365 use cases and translating technology capabilities into meaningful business outcomes.
  • Experience with GCC High migration projects, Copilot deployments, Power Platform, or Copilot agent implementations is a plus.
  • Strong understanding of OCM methodology across communication, training, measurement, adjustment, and champion community development, as well as discovery activities such as interviews, surveys, and focus groups.
  • Experience conducting qualitative and quantitative user research and post-implementation assessments.
  • Proven ability to work strategically with enterprise customers to assess, envision, plan, design, and oversee OCM programs.
  • Demonstrated experience understanding different customer cultures, business environments, organizational structures, and transformation needs.
  • Strong consulting and problem-solving abilities, with the capacity to recommend process improvements, standardization, and appropriate technology solutions.
  • Excellent written and verbal communication skills, with creative or design skills that can make communications more engaging and impactful considered an advantage.
  • Ability to confidently communicate with and influence audiences ranging from C-suite leaders and IT professionals to end-users and change champions.
  • Strong collaboration skills and the ability to proactively address questions and coordinate effectively across internal and external teams.
  • Comfortable working in a fast-paced environment, adapting to different cultures, and approaching challenges creatively.
  • A customer-focused mindset with a consistent reputation for delivering high-quality results.
  • PROSCI Certified Change Practitioner and/or Microsoft Adoption Specialist certification is a plus.
  • Ability to meet applicable federal agency clearance requirements; U.S. citizenship with the ability to obtain required clearance may be necessary for certain engagements.

  Benefits:

  • Competitive salary range of $120,000–$210,000 USD, with final compensation based on factors such as experience, education, training, industry background, and clearance level.
  • Flexible work environment with opportunities for remote work.
  • Ongoing training and professional development opportunities.
  • Opportunity to work on impactful Microsoft technology adoption and digital transformation projects.
  • Collaborative environment alongside experienced OCM, technical, learning, and project management professionals.
  • Exposure to emerging technologies, including Microsoft Copilot and AI-enabled solutions.
  • Opportunity to contribute to the growth of an evolving OCM practice and develop new consulting offerings.
  • Work with customers across public-sector, enterprise, and other complex organizational environments.
  • Inclusive workplace committed to equal employment opportunities and diverse perspectives.