Member Support Associate Temp Bilingual (English/Spanish)

Opportunity

As an L1 Member Support Associate, you are on the front lines of the Twin member experience, working directly with members throughout the day via video, phone, and messaging channels. This is a highly interactive, member-facing role where you will conduct Sensor Activation visits, troubleshoot in real time, and guide members through critical moments in their Twin journey. Success in this role requires strong communication skills, empathy, and a passion for helping others improve their metabolic health.

Responsibilities

• Conduct member onboarding and sensor activation sessions via video calls
• Provide real-time troubleshooting and support via phone, chat, and email
• Guide members through key milestones in their health journey
• Document member interactions and escalate issues as needed
• Maintain a high level of member satisfaction and engagement

Requirements

• Bilingual in English and Spanish (fluent in both)
• Previous customer support or member-facing experience
• Comfortable with video calls and digital communication tools
• Empathetic, patient, and solution-oriented mindset
• Ability to work flexible hours including evenings or weekends as needed