Member Success Partner Apprentice

Accountabilities:

• • Support member meetings, check-ins, business reviews, in-services, and other engagements by coordinating schedules, preparing materials, documenting discussions, and tracking follow-up actions.
  • Maintain accurate member records, meeting notes, Salesforce entries, contact information, templates, and other operational documentation while supporting data quality.
  • Compile reports, review dashboards and member health indicators, and help identify documentation gaps, overdue actions, emerging risks, satisfaction trends, and opportunities for improvement.
  • Coordinate with cross-functional teams to gather updates, clarify next steps, route questions, track projects, and support timely resolution of member-related needs.
  • Assist with member transitions, onboarding, stabilization, remediation, and operational improvement initiatives, including tracking JIRA-related actions and concerns.
  • Contribute to process improvements by identifying opportunities to standardize documentation, communication practices, templates, and tracking tools.
  • Participate in a structured apprenticeship program, shadow experienced professionals, develop proficiency with relevant systems, and progressively assume greater responsibility.
  • Apply coaching and feedback to strengthen judgment, organization, communication, accountability, and member-centered service skills.

  Requirements:

  • 1–2 years of relevant experience, ideally in coordination, administration, project support, customer service, healthcare operations, technology support, or a related environment.
  • Strong organizational and time-management abilities, with demonstrated attention to detail and the ability to manage multiple deadlines, commitments, and follow-up activities.
  • Clear, professional written and verbal communication skills, with the ability to build trust and interact effectively with different stakeholders.
  • Proficiency with Microsoft Office, including Word, Excel, Outlook, OneNote, and Teams.
  • Ability to learn new systems, technologies, workflows, and processes quickly and apply new knowledge effectively.
  • A strong commitment to service excellence, collaboration, accountability, and member-centered outcomes.
  • Preferred: Bachelor’s degree in business, healthcare administration, public health, health informatics, communications, or a related discipline.
  • Preferred: Experience in healthcare, community health, health information technology, Epic, customer success, account coordination, or project coordination.
  • Preferred: Familiarity with Salesforce, Tableau, JIRA, SharePoint, or comparable CRM, reporting, ticketing, and collaboration platforms.
  • Interest in developing consultative relationship management, executive communication, and strategic customer success skills.
  • Candidates must be legally authorized to work permanently in the United States and must not require employment visa sponsorship now or in the future.
  • A high-speed internet connection and dedicated, distraction-free home workspace are required, along with the ability to participate in virtual meetings using video conferencing.

  Benefits:

  • Full-time, fully remote position.
  • Structured apprenticeship with hands-on training, mentorship, and professional development.
  • Opportunity to build specialized healthcare technology and member success skills.
  • Potential career progression into more advanced healthcare technology roles, with increased responsibility and earning potential based on organizational needs and performance.
  • Designated salary of $49,939 or $59,927, non-negotiable and consistently applied to support equitable compensation.
  • Comprehensive employee benefits package.
  • Remote work environment with no travel required for this position.
  • Exposure to healthcare technology, customer success, reporting, project coordination, and cross-functional collaboration.
  • Opportunity to contribute to initiatives supporting healthcare organizations and improving access to care, including in rural and underserved communities.
  • Equal opportunity workplace committed to diversity, inclusion, and fair employment practices.