Member Services Agent

<p><strong>Title of role: Member Services Agent</strong><br><strong>Location: </strong> Remote<strong><br>Approved Salary Range: $18hr</strong></p>

<p> </p>

<p><strong>About the Role</strong>:</p>

<p><span data-contrast="auto">This is not your average call center job; this is a place for you to own the Member experience. </span> <span data-contrast="auto">At Rue Gilt Groupe, our Member Services Agents are empowered advocates. We don't believe in rigid scripts; we believe in authentic conversations. You will operate in a fast-paced, high-volume environment where you have the agency to make real-time decisions to help our members. Our Agents are experts at building relationships and finding creative, personalized ways to support our members as they place orders, manage returns, and resolve complex issues. </span><span data-ccp-props="{"335557856":16777215}"> </span></p>

<p><strong>Key Responsibilities:</strong></p>

<ul>

<li data-leveltext="●" data-font="Verdana" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Verdana","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Member Advocacy: Interact with current or prospective Members via voice and email with professionalism, positivity, and personality. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="●" data-font="Verdana" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Verdana","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Creative Problem Solving: Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="●" data-font="Verdana" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Verdana","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Skill Expansion: Once you master the foundational skills, you’ll have the opportunity to handle more complex situations and move into alternate channels like messaging or social media. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="●" data-font="Verdana" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Verdana","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Must be willing to work any shift Monday through Sunday 9am-9pm EST.</span><span data-ccp-props="{}"> </span></li>

</ul>

<p><strong>About You:</strong></p>

<ul>

<li data-leveltext="●" data-font="Verdana" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Verdana","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">You are driven by the "human" element of service—you have a genuine passion for helping people and turning frustration into a "wow" moment. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="●" data-font="Verdana" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Verdana","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">You thrive in high-energy, high-volume environments and enjoy the challenge of a busy day. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="●" data-font="Verdana" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Verdana","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">You want to work somewhere where your judgment is trusted, and your suggestions help improve the way we work. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="●" data-font="Verdana" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Verdana","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">You love finding a good deal, are passionate about fashion, and want to collaborate with a kind, remote-first team. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="●" data-font="Verdana" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Verdana","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">The "Unscripted" Mindset: Ability to think critically and solve problems on the fly without relying on a rigid manual. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="●" data-font="Verdana" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Verdana","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">High-Volume stamina and resilience: You bring positive, consistent energy even during our busiest peak shopping seasons. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="●" data-font="Verdana" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Verdana","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Decision-Making Confidence: You are comfortable taking ownership of an issue and using your judgment to provide a resolution. </span><span data-ccp-props="{}"> </span></li>

</ul>

<ul>

<li data-leveltext="●" data-font="Verdana" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Verdana","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Superior Communication: Excellent listening, verbal, and written skills; you can pivot your tone to meet the Member's needs.</span><span data-ccp-props="{}"> </span></li>

</ul>

<p><strong><span data-ccp-props="{}">Experience and Background Needed:</span></strong></p>

<p><strong><span data-contrast="auto">Education</span></strong><span data-ccp-props="{}"> </span></p>

<ul>

<li data-leveltext="●" data-font="" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"> High School Diploma or equivalent</span><span data-ccp-props="{}"> </span></li>

</ul>

<p><span data-ccp-props="{}"> </span><strong><span data-contrast="auto">Years of experience</span></strong><span data-ccp-props="{}"> </span></p>

<ul>

<li data-leveltext="●" data-font="" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">1-3 years of experience in a Contact Center environment (e-commerce or luxury retail is a major plus) within the last 5 years.</span><span data-ccp-props="{}"> </span></li>

</ul>

<p><span data-ccp-props="{}"> </span><strong><span data-contrast="auto">Technical skills</span></strong><span data-ccp-props="{"134245417":false,"201341983":0,"335559740":240}"> </span></p>

<ul>

<li data-leveltext="●" data-font="" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Proficient in relevant computer applications and able to navigate multiple systems simultaneously. </span><span data-ccp-props="{"134245417":false,"201341983":0,"335559740":240}"> </span></li>

</ul>