Member Financial Services Analyst
About the role
Who We Are
Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. We design and operate high-acuity, in-person clinics across the United States.
Our model integrates psychiatry, therapy, primary care, dietitians, and community health workers under one roof to deliver coordinated, longitudinal care for a population that has historically been fragmented across systems.
Leading health systems collaborate with Amae to bring this model to their communities, including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health.
The Opportunity
Amae Health is seeking a Member Financial Services Analyst to support our mission of delivering world-class, whole-person care for adults living with serious mental illness.
As we continue to grow our ability to care for individuals living with severe mental illness (SMI), the teams that support our work are expanding as well. We are excited to hire a patient-centric Member Financial Services Analyst who will be at the center of how we ensure that members can access care, while supporting the providers delivering that care.
Reporting to the Manager of Member Enrollment & Financial Services, you will function as part of a dynamic team optimizing for excellent member service and streamlined revenue cycle operations.
What You Will Work On
- Own and manage the member-facing phone line and email, delivering compassionate, timely, and solutions-oriented support
- Review and educate members on Verifications of Benefits (VOBs) so they can access care without delay
- Member Financial Advocacy & Education: Serve as the primary contact for members and families on benefits, authorization status, financial responsibility, payment options, and financial assistance, including self-pay options