Member Experience (MX) Agent - Contract

The Role

Stride Health empowers self-employed workers to do the work they love by giving them the tools to take control of their physical and financial well-being.

We are looking for licensed insurance agents to help our members navigate the benefits industry with a high-touch, customer-centric experience. This position will be a temporary contractor position that will join our Member Experience Team during our busy open enrollment season.

Stride is a digital-first benefits platform. Members can sign up for insurance directly on our website but at times will need expert guidance. In this position, you'll be our member’s first point of contact when they reach out for support. Your goal will be to leverage your insurance knowledge to help our members find the best option for their unique needs. The majority of your day will be spent on the phone assisting members with their insurance enrollments and becoming an expert on the Stride experience.

Responsibilities

• Providing customers a seamless support experience
• Following up with customers after enrollment in coverage to ensure they derive continued value from their investment in health, dental, or vision coverage
• Helping customers navigate the healthcare system (harnessing the power of Stride’s proprietary tools)
• Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned
• Comprehensively documenting phone calls and emails with members in Zendesk
• Answering qualifying and benefit specific questions
• Providing phone and email coverage for our members as scheduled

Experience & Qualifications

When reviewing resumes we’ll be looking to see that you:

• Are a licensed insurance agent
• Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California

If we have an opportunity to engage you in your interview process, we’ll look to assess how you

• Communicate clearly and effectively in both verbal and written formats.
• Demonstrate patience, empathy, and the ability to stay composed under stress.
• Apply your insurance expertise to guide individuals through the process of signing up for health coverage.
• Navigate and perform confidently within support or sales-based digital platforms.

We will prioritize candidates who:

• Have experience using Zendesk
• Have 5+ State Licenses
• Have knowledge of ancillary insurance products