Member Engagement Manager

About LearnLux

LearnLux is the leading provider of workplace financial wellbeing, blending fiduciary digital planning with access to one-on-one guidance from Certified Financial Planner™️ professionals. Our award-winning program helps employees navigate critical financial decisions from budgeting and benefits elections to equity compensation, home buying, and retirement so they can feel confident about their money and focused at work. Advanced reporting helps our partners understand impact, driving outcomes like reduced financial stress, increased productivity, and improved retention.

We’re building LearnLux with intention. We move quickly, operate with a high bar for quality, and value people who take ownership of their work. If you’re energized by solving new problems, taking accountability, and pushing yourself to do your best work every day, you’ll find this a rewarding environment.

We’re a venture-backed company that has raised over $35M to date and is supported by experienced investors and long-term partners. We’re a growth-focused business building for scale, and we’re excited by the opportunities and challenges that come with that journey.

The Role

We're looking for a Member Engagement Manager who doesn't think like a typical benefits hire. This role is equal parts marketer, content creator, designer, and idea machine. Your mission: get our clients' employees genuinely excited to engage with their LearnLux benefit. Your reach is global so considering cultural nuances will be a differentiator on creating content that delivers an impact

This is not a "send the quarterly email and call it a day" job. One week you might be launching an email campaign in Braze; the next, designing something creative that lands on thousands of desks; the next, dreaming up and implementing a strategy nobody in this industry has tried before. If it gets members to engage, it's in scope. Let's try something new.

This role is remote within the U.S. and reports to the Director of Member Marketing.

What you’ll do

• Build, launch, and optimize multi-channel engagement campaigns in Braze, including email, SMS, and direct mail, while maintaining campaign quality and performance
• Partner with Client Success to develop, present, and gain buy-in for innovative member engagement strategies, tailoring campaigns to the needs of each client and employee population.
• Present campaign performance and data-driven recommendations to clients and internal stakeholders, using insights to optimize future campaigns and demonstrate impact.
• Partner with other team members within your team and across the organization to deliver solutions at scale
• Create short-form and digital content that makes financial wellbeing feel approachable and fun
• Own the creation of physical engagement materials; managing everything from brainstorming to delivery
• Curate meaningful in-person and digital events with our clients to provide value and increase engagement
• Partner with clients, their HR/benefits teams and/or consultants to tailor engagement strategies to each employee populationExperiment constantly by pitching and testing new ideas, learning from the data, and doubling down on what works
• Bring a member-first lens to everything, serving as the voice that helps transform a benefits platform into something people genuinely want to use

You should bring

• 3-5 years of experience in marketing, content creation, community/member engagement, or a similar creative role, ideally having worked in the benefits industry
• A maker mentality which can design graphics, edit short videos, and write punchy copy without waiting on a big team
• Experience with marketing automation platforms (Braze preferred) and familiarity with design tools (ex. Canva, F