Medical Information Assistant

Accountabilities

• • Support medical information service delivery by responding to unsolicited requests from consumers, healthcare professionals, and other external customers.
  • Handle enquiries received through channels such as telephone, email, websites, letters, fax, and scientific meetings.
  • Provide accurate medical and safety information using approved product labeling, standard responses, published literature, and other authorized scientific resources.
  • Assist with preparing customized medical information responses while ensuring that content is accurate, clear, and compliant with applicable requirements.
  • Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints in accordance with applicable procedures.
  • Record and maintain complete, accurate, and timely documentation of enquiries within designated inquiry-handling systems.
  • Ensure all assigned activities are completed within established timelines, Standard Operating Procedures (SOPs), and client-specific working practices.
  • Maintain confidentiality and handle personal and client information in accordance with applicable data privacy requirements.
  • Participate in rotational after-hours coverage when required by business needs.
  • Maintain a consistently professional approach when communicating with customers, colleagues, clients, and management.
  • Follow health, safety, quality, compliance, and privacy policies while supporting additional activities assigned by management.

  Requirements

  • A degree in Life Sciences, Pharmacy, Nursing, or a related healthcare discipline; relevant pharmacy or nursing qualifications are particularly suitable for the role.
  • Approximately 1–2 years of relevant professional experience, ideally gained within medical information, pharmacovigilance, healthcare, pharmaceuticals, or another related life sciences environment.
  • Working knowledge of medical terminology, pharmacology, pathophysiology, regulatory requirements, and relevant industry standards.
  • Excellent written and verbal communication skills, including the ability to communicate clearly and professionally with different audiences.
  • Strong proofreading and written communication abilities, with excellent attention to accuracy and detail.
  • Professional telephone etiquette and an empathetic, customer-focused approach when handling enquiries.
  • Ability to interpret and communicate scientific information accurately while working within established procedures.
  • Strong organizational and time-management skills, with the ability to prioritize multiple tasks and consistently meet deadlines.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Strong computer literacy and familiarity with standard workplace applications such as Microsoft Office.
  • A professional mindset with a strong commitment to quality, confidentiality, regulatory compliance, and data privacy.
  • Flexibility to support business requirements, including rotational after-hours coverage where applicable.

  Benefits

  • Full-time employment opportunity in India.
  • Remote working is supported, with hybrid collaboration encouraged where proximity to an office makes this practical and appropriate.
  • Opportunity to develop a career in medical information, pharmaceutical services, and life sciences.
  • Exposure to global pharmaceutical and healthcare projects and international stakeholders.
  • Collaborative and inclusive working environment that values diverse perspectives.
  • Professional development and opportunities to build expertise across medical information and related life sciences functions.
  • Commitment to employee wellbeing, workplace safety, and a supportive working culture.
  • Equal opportunity employment environment, with applications considered on their individual merits.