Medical Director, Clinical Program Design

Accountabilities:

• • Own the development, maintenance, and continuous improvement of clinical protocols supporting virtual on-demand, urgent, and convenience care programs.
  • Translate clinical protocols into clear logic and workflows that can be incorporated into technology platforms and scaled consistently across partner programs.
  • Lead the clinical Quality Assurance program, establishing processes to measure care quality and using AI-enabled approaches to increase the program's scalability and effectiveness.
  • Analyze QA findings and translate insights into actionable feedback, guidance, and improvements for the clinical network.
  • Develop frameworks and procedures for tracking patient outcomes, clinical outcomes, and program performance across virtual care services.
  • Use clinical data, dashboards, cohorts, and outcome trends to identify opportunities for improvement and guide evidence-based decisions.
  • Lead continuous clinical program iteration by incorporating new evidence, emerging care models, and lessons from operational and clinical data.
  • Own clinical patient-safety escalation protocols and oversee active escalations, ensuring consistent application of clinical standards.
  • Partner closely with product and engineering teams to define and improve clinical tooling, workflows, decision support, and technology-enabled care processes.
  • Help evaluate and incorporate AI and automation opportunities that can improve clinical quality, protocol management, and operational scale while maintaining appropriate clinical oversight.

  Requirements:

  • MD or DO degree from an accredited institution.
  • Board certification in Family Medicine, Internal Medicine, or Emergency Medicine; primary care experience is preferred.
  • Substantial clinical practice experience, including experience in virtual care or telemedicine.
  • Previous clinical leadership experience managing teams directly within telehealth, digital health, or another high-volume virtual care environment.
  • Hands-on experience building, managing, or auditing a clinical Quality Assurance program.
  • Demonstrated experience authoring, implementing, and maintaining clinical protocols.
  • Strong understanding of clinical quality, patient safety, and evidence-based care.
  • Ability to work effectively with data, including dashboards, cohorts, outcomes, and other clinical performance measures.
  • Basic proficiency with AI tools and software, with an interest in applying emerging technologies to healthcare.
  • Strong interest in the evolution of medicine, including new evidence, care modalities, technologies, and models of care.
  • Ability and willingness to collaborate closely with product and engineering teams as clinical technology is designed and implemented.
  • Active medical license in good standing in at least one U.S. state.
  • Ability to successfully complete NCQA credentialing and standardized background checks.
  • Strong communication, clinical judgment, leadership, and cross-functional collaboration skills.

  Nice to Have

  • Experience integrating AI or automation into clinical quality, protocol, or care-delivery workflows.
  • Familiarity with EHR configuration, clinical decision support, or point-of-care technology.
  • Licensure in multiple U.S. states.
  • ABOM certification or expertise in cardiometabolic conditions.

  Benefits:

  • $250,000–$290,000 annual base salary.
  • 15% annual bonus opportunity.
  • Medical, dental, and vision insurance.
  • Life insurance and short- and long-term disability coverage.
  • 401(k) with employer matching.
  • Flexible paid time off.
  • Parental leave.
  • Stock options.
  • Additional employee programs and perks.
  • Remote work from anywhere in the United States.
  • Opportunity to shape modern virtual care programs using data, technology, and AI.
  • High-impact clinical leadership role with close collaboration across medical, product, and engineering functions.