Marketplace & Launch Operations Manager

Who We Are

The New Markets team is a fast-moving, high-impact group focused on launching and scaling operations in new regions. We are looking for an analytical, adaptable, and proactive operator to join our team and own the end-to-end success of our marketplace performance.

• Own near-term supply and demand forecasts for launch markets by designing and maintaining predictive models aligned to company directives.
• Operate and optimize marketplace configurations, including zip code mapping and cluster assignments, to maximize supply-demand matching efficiency.
• Design, build, and ship targeted productivity promotions to address fill rate gaps, manage market spend, and drive operational efficiency.
• Evaluate market health by monitoring net revenue and contribution margin, recommending cross-functional remediation for struggling markets.
• Monitor performance trends proactively, identifying root causes of off-track metrics and bringing forward data-backed recommendations.
• Own end-to-end project workstreams by defining scope, identifying owners, tracking progress, and ensuring cross-functional execution.
• Leverage AI-assisted workflows to accelerate research, monitor territory performance, and pressure-test strategic recommendations.

Who You Are

You are a high-agency operator who thrives in ambiguous environments and possesses a relentless drive to solve complex operational challenges. You have a proven track record of managing stakeholders, utilizing data to influence outcomes, and building scalable processes from the ground up.

• 3+ years of experience driving superior results in analytical, cross-functional, or operations roles, ideally in marketplace, logistics, or high-growth environments.
• Excel/Google Sheets power user capable of building complex, elegant models with advanced formulas and dashboards that work for non-technical stakeholders.
• Demonstrated ability to make nuanced business decisions based on imperfect information while remaining accountable for the outcomes.
• Proven ability to lead projects involving stakeholders who do not report to you, aligning teams and resolving friction to drive closure.
• Strong communication skills with the ability to translate complexity for different functions and levels without losing precision.
• High agency in identifying necessary actions and executing them independently in a fast-moving environment.
• Experience independently pulling and