Marketing & Customer Experience, Working Student

About Flybaby

Flybaby makes baby carriers that parents and babies actually love. We're a small, passionate team in Berlin building a brand that stands for movement, freedom, and the joy of keeping your little one close. We're growing fast and looking for a motivated working student to jump in and own a broad mix of responsibilities across customer experience, influencer marketing, offline activations, and project management.

This is a hands-on role with real ownership. You won't be fetching coffee – you'll be directly shaping how our customers feel about Flybaby and helping us build a community around the brand.

Customer Service & Community

• Manage and respond to incoming customer service tickets via email and chat, ensuring a warm, helpful, and on-brand experience
• Triage and escalate issues where needed, helping to build and maintain a library of response templates
• Track recurring issues and feedback themes, and report insights to the team to inform product and content decisions
• Support customers with product questions, fit advice, and order-related enquiries

Influencer Research & Outreach

• Identify and research potential influencer and creator partners across Instagram, TikTok, and YouTube, with a focus on parenting, baby-wearing, and lifestyle niches
• Build and maintain a structured influencer database including audience data, engagement metrics, past collaborations, and contact details
• Support initial outreach and relationship-building with creators, coordinating gifting and seeding campaigns

Offline Marketing & Events

• Support the planning and execution of offline marketing activities including baby fairs, retail partnerships, community events and flyers, postcards and other info material
• Help coordinate logistics for event appearances – materials, samples, booth setup, and on-the-ground support
• Research relevant events, markets, and local partnership opportunities in key cities

Marketing Project Management

• Support the Head of Marketing & Brand in coordinating ongoing campaigns, product launches, and cross-functional marketing projects
• Maintain project trackers and timelines, ensuring tasks and deadlines are clearly communicated and followed up on
• Assist with content calendar management, briefing, and asset coordination across channels

What We're Looking For

• Currently enrolled in a degree in Marketing, Communications, Business, or a related field
• Excellent written German and English – you'll be writing customer-facing copy and outreach messages
• Highly organised with strong attention to detail; comfortable managing multiple tasks at once
• A natural communicator who is empathetic, proactive, and solution-oriented
• Comfortable working in tools like Trello, Office Suite, AI tools – and quick to learn new platforms
• Genuine interest in the parenting, family, fashion or lifestyle space is a big plus
• Prior experience in customer service, influencer marketing, or project coordination is a plus