Manager, Workup

Accountabilities

• • Lead the day-to-day operations of the Workup team, ensuring appropriate workload distribution and the safe, timely, and effective management of donor activities.
  • Hire, train, supervise, mentor, coach, and evaluate team members while establishing clear performance expectations and accountability.
  • Monitor weekly and monthly performance metrics related to donor availability, donation timeliness, donor experience, quality, and other operational objectives.
  • Develop and implement initiatives that improve team performance, employee engagement, service quality, and achievement of departmental goals.
  • Facilitate regular team and individual meetings, establish focused agendas, communicate priorities, and provide ongoing feedback and recognition.
  • Support employee learning and professional development through coaching, performance evaluations, competency assessments, and targeted development plans.
  • Troubleshoot complex issues involving donors, vendors, and external stakeholders, intervening as needed to facilitate effective and positive outcomes.
  • Lead continuous improvement initiatives focused on customer service, donor management, case management, transplant centers, and other critical stakeholders.
  • Analyze donor-management processes to identify opportunities for standardization, efficiency, quality improvement, and sustainable operational performance.
  • Monitor and evaluate performance data and reports, using insights to recommend process improvements and support informed operational decisions.
  • Promote a strong culture of quality assurance, compliance, accountability, and high performance across the team.
  • Support quality initiatives through call coaching, file reviews, competency assessments, and other quality-monitoring activities.
  • Resolve operational, clinical, and technical issues related to donor management and contribute to improvements in business systems and software.
  • Provide input into the development, review, and maintenance of standard operating procedures, policies, and processes.
  • Ensure compliance with applicable regulatory requirements, organizational standards, government regulations, FDA guidance, OSHA guidelines, and relevant federal, state, and local laws.
  • Participate in internal and external audits, including donor chart and record reviews required for applicable release processes.
  • Serve as a member of the Operations and Donor Services management team and provide expertise and support to senior leaders.
  • Participate in cross-functional teams, project ideation, facilitation, and strategic operational initiatives.
  • Contribute to budget planning and staffing forecasts for the assigned functional area.
  • Partner with department leaders and staff to identify business opportunities and strengthen relationships with vendors and collection, examination, and clinical service partners.
  • Identify and communicate opportunities to improve collaboration, remove operational barriers, and strengthen service delivery across functions and departments.
  • Perform additional responsibilities as assigned while maintaining adherence to established policies, procedures, and regulatory standards.

  Requirements

  • Bachelor's degree in a health-related field required; equivalent relevant education and/or experience may be considered in place of the degree requirement.
  • 3–5 years of leadership experience, including at least 3 years leading teams within a donor center, hospital, blood center, clinical setting, or comparable environment.
  • Relevant experience in organizational and operational management, business process development, procedure management, or managing work performed on behalf of a larger program.
  • Equivalent experience in a relevant organizational or donor-services role may be considered where applicable.
  • Strong knowledge of project management principles and budget administration.
  • Demonstrated ability to provide constructive feedback, develop employees, build teams, and coach professionals toward high performance.
  • Proven ability to lead high-performing teams and foster a collaborative, accountable, and performance-driven culture.
  • Experience implementing quality systems, managing records, improving organizational efficiency, and maintaining operational standards.
  • Strong change-management and leadership capabilities, particularly in fast-paced and evolving environments.
  • Working knowledge of Microsoft Office, including Word and Excel, along with general internet and computer proficiency.
  • Excellent written and verbal communication skills, including the ability to present information clearly to diverse audiences and deliver effective presentations.
  • Strong customer service skills and the ability to communicate professionally with donors, employees, vendors, partners, and other stakeholders.
  • Sound judgment and problem-solving abilities, with the capacity to address operational, clinical, and technical challenges.
  • Strong organizational skills and the ability to manage multiple priorities while maintaining quality and compliance.
  • Ability to work occasional evenings, weekends, holidays, or outside standard business hours when required.
  • Willingness and availability for occasional overnight or out-of-town travel.
  • Experience working in a regulated environment is strongly preferred.
  • A combination of program leadership and people-management experience is preferred.
  • Familiarity with donor-management operations and affiliated network centers is an advantage.

  Benefits

  • Opportunity to lead a mission-driven operational team and directly contribute to safe, high-quality donor experiences.
  • Meaningful leadership role combining people management, operational excellence, continuous improvement, and strategic initiatives.
  • Professional development opportunities through exposure to cross-functional projects, quality programs, and organizational initiatives.
  • Collaborative environment with opportunities to work with clinical teams, operational leaders, vendors, and external partners.
  • Opportunity to influence business processes, service standards, employee engagement, and operational efficiency.
  • Salary, healthcare, paid time off, retirement, and other benefits are provided according to the applicable employment package and location.
  • Potential flexibility to support a range of working arrangements and operational schedules, depending on business needs.
  • Opportunity to contribute to a high-impact healthcare and donor-services mission while developing leadership and operational expertise.