Manager, Visual Media Platform & Operations

Accountabilities:

• • Own the strategy, governance, and continuous optimization of enterprise visual media platforms, ensuring alignment with business objectives, accessibility standards, regulatory requirements, and internal policies.
  • Establish and maintain governance frameworks, workflows, operating standards, and best practices that promote consistency, scalability, quality, and compliance across visual media operations.
  • Lead the implementation and enhancement of platform capabilities, tools, and technologies supporting digital asset management and visual content distribution.
  • Design and oversee end-to-end workflows covering media production, asset management, content distribution, and lifecycle management across distributed US and international teams.
  • Monitor quality standards and operational controls while identifying inefficiencies, automation opportunities, and process improvements that increase scalability and effectiveness.
  • Manage relationships with visual media suppliers, including contracts, pricing, service performance, product offerings, ordering processes, business reviews, and ongoing performance management.
  • Define and monitor SLAs, KPIs, reporting, auditing processes, and accountability measures to ensure suppliers consistently meet operational expectations.
  • Drive platform adoption through training, documentation, stakeholder engagement, and change management initiatives.
  • Gather user feedback, operational insights, and performance data to prioritize platform enhancements and improve user experience and business outcomes.
  • Serve as a subject matter expert and strategic partner to Marketing, Property Operations, Technology, Compliance, and external vendors on visual media platforms and operating models.
  • Lead, coach, and develop team members while fostering accountability, collaboration, continuous improvement, and operational excellence.
  • Manage multiple priorities effectively in a fast-paced environment and contribute to initiatives that strengthen enterprise-wide visual media capabilities.

  Requirements:

  • Bachelor's degree or an equivalent combination of education and professional experience.
  • At least 3 years of relevant experience in platform operations, digital asset management, visual media, marketing operations, or a related discipline.
  • Experience working with digital asset management (DAM) platforms; experience with Adobe Experience Manager (AEM) is preferred.
  • Demonstrated experience leading operational processes, platform governance, workflow optimization, and vendor or supplier management.
  • Strong understanding of workflow design, process improvement, automation, digital asset management, and content distribution platforms.
  • Ability to use data and performance metrics to assess platform effectiveness, identify trends, and support informed business decisions.
  • Experience with change management, stakeholder engagement, and driving adoption of enterprise platforms and processes.
  • Experience working with distributed or offshore teams is preferred.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across technical, operational, marketing, and business functions.
  • Proven leadership and team-development capabilities, with the ability to coach others and build a culture of accountability and continuous improvement.
  • Strong organizational and time-management skills, with the ability to manage competing priorities and deliver results in a dynamic environment.
  • Ability to work remotely within the United States; occasional travel may be required for business meetings, training, or other work-related activities.

  Benefits:

  • Salary: $85,000–$95,000 per year.
  • Eligibility for quarterly or annual performance-based bonus compensation.
  • Competitive medical, dental, vision, disability, and life insurance benefits.
  • Low-cost employee-only medical coverage, with additional discounts based on tenure.
  • Generous paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
  • Birthday paid day off after one year of service, with additional vacation accrued over time.
  • 401(k) plan with company matching contributions of up to 6% of pay after six months of service.
  • Paid parental leave and lifetime fertility benefit reimbursement of up to $10,000, including adoption and surrogacy.
  • Six-week paid sabbatical after 10 years of service and every five years thereafter.
  • Employee Assistance Program plus critical illness, accident, hospital indemnity, pet insurance, and legal plans.
  • Charitable giving programs and related employee benefits.
  • Remote work flexibility within the United States.
  • Opportunities for professional growth and development within a collaborative, service-oriented environment.