Manager, Strategy & Operations

The Job

• Lead, mentor, and develop a team of Program Managers, fostering a culture of accountability, continuous improvement, and high performance.
• Set clear performance expectations, provide ongoing coaching and feedback, and conduct regular career development conversations to grow and retain top talent.
• Serve as a strategic thought partner to S&O and functional leadership, translating business priorities into structured, measurable programs with clear owners and milestones.
• Oversee program management for Trust & Safety initiatives, including the design, launch, and iteration of policies and enforcement workflows that protect users and maintain platform integrity.
• Lead programs supporting the company's risk management and regulatory compliance obligations, ensuring work is executed on time and meets internal and external standards.
• Drive cross-functional collaboration with Legal, Policy, Engineering, Product, and Finance to translate Trust & Safety and compliance priorities into operational programs.
• Manage programs that bridge Product and Trust & Safety teams, ensuring seamless go-to-market readiness, feature launches, and operational handoffs.
• Establish and maintain operational playbooks, escalation frameworks, and KPIs to measure the effectiveness of programs across all three pillars.
• Identify structural inefficiencies, emerging risks, and gaps in existing operations; develop and implement scalable solutions with measurable impact.
• Lead quarterly and annual planning cycles for the team, including OKR setting, resource allocation, and roadmap development.
• Build executive-ready reporting, performance narratives, and strategic recommendations that drive clarity and alignment at the senior leadership level.
• Drive change management efforts associated with new programs, policies, tooling launches, or organizational models.

You

• 7+ years of experience in program management, strategy & operations, management consulting, or a related field, with at least 2 years of direct people management experience.