Manager, Software Engineering (L4)

About the job

This position is needed to manage the Flex Billing & Backend team of software engineers to own and extend the feature set offering to customers and therefore the overall solution reach of Flex.

Responsibilities

• Own and deliver delightful experiences for Twilio customers
• Be a champion for your team, setting individuals up for success and putting others’ growth first
• Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments
• Advocate agile processes, continuous integration and test automation
• Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services
• Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support

Qualifications

• Minimum of 10+ years experience with 5 years of proven track record of leading and managing software teams
• Experience managing multiple workstreams within the team
• Bachelor’s or Master’s degree in Computer Science, Engineering or related field
• Technical Experience with REST APIs, Programming languages: Java/GoLang, Relational databases like MySQL, container technologies - Docker/Kubernetes, modern automated testing and CI/CD pipelines, SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus
• Excellent problem solving, critical thinking, and communication skills
• Broad knowledge of development environments and tools used to implement and build code for deployment
• Strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil
• As a pragmatist, you are able to distill complex and ambiguous situations