Manager, Software Engineering - Identity Platform

The Impact You’ll Have

• Own the end-to-end identity verification lifecycle, from one-time CIP checks at account opening through ongoing CDD and continuous customer risk monitoring, ensuring accuracy, timeliness, and regulatory compliance at every stage.
• Build and operate systems that enforce KYC obligations across the full framework: identity verification (CIP), risk-based due diligence (CDD), and event-driven re-verification as customer risk profiles evolve.
• Drive AI-first automation, reducing manual review rates and increasing efficiency across KYC/KYB decisioning, sanction screening, and Red Flag rule evaluation.
• Lead and mentor a high-performing engineering team, improving velocity and system reliability through intelligent workflows and automation.
• Act as the technical and business-facing leader in customer and regulatory escalations, translating complex compliance scenarios into scalable platform improvements.
• Partner cross-functionally with Risk, Compliance, Product, Operations, and Legal to shape the platform roadmap and identity verification strategy.

What Success looks like

• The engineering team is engaged, growing, and operating at high velocity — engineers feel ownership, have clear career paths, and are proud of what they ship.
• KYC/KYB onboarding decisions consistently meet compliance requirements and customer-facing SLAs, with a reliable, auditable platform that earns trust from customers and regulators alike.
• Manual identity review rates are materially reduced through AI-driven decisioning workflows, freeing the team to focus on higher-leverage problems.
• The Identity platform is architected to be extensible — enabling Marqeta to expand into new markets with different regulatory frameworks (e.g., new jurisdictions, AML regimes, or licensing requirements) without requiring a platform rebuild.
• Customers and regulators view Marqeta as trusted, expert partners in identity and compliance.

Who You Are

• Experienced engineering leader (8–10+ years in engineering, 3+ years managing senior and staff engineers).
• Deep backend engineering expertise, you have a strong foundation in building and scaling backend systems, and you can credibly engage with your engineers on architecture, performance, and design trade-offs.
• Breadth across the stack, you've led teams delivering across multiple product lines and paradigms: from synchronous API services (Java/Spring Boot) to batch and event-driven ETL pipelines (Python/Airflow), and you know how to apply the right tool for each problem.
• Operational excellence and incident management, you hold a high bar for system reliability and on-call hygiene, drive blameless post-mortems, and ensure your team can detect, respond to, and learn from incidents quickly.