Manager, Sales Operations

Accountabilities

• • Manage territory and quota administration, including territory carve builds, scenario modeling, quota records, and compensation-related processes.
  • Address sales compensation questions and disputes, escalating plan design issues or exceptions when required.
  • Maintain accurate plan documentation and serve as a reliable source of truth for territory, quota, and compensation information.
  • Coordinate Salesforce enhancement requests, translating business needs into clear requirements, prioritizing smaller-scale improvements, and supporting testing, rollout, training, and adoption.
  • Own CRM data governance and hygiene, including deduplication, account and entity mapping, pipeline integrity, and ongoing data quality monitoring.
  • Maintain and enforce sales process documentation covering stage definitions, pipeline classifications, required fields, and exclusion criteria.
  • Train sales teams on Salesforce processes, data entry standards, forecasting mechanics, submission cadence, and operational expectations.
  • Monitor pipeline hygiene, identify stale, incomplete, or misclassified opportunities, and work with sales representatives and managers to resolve issues.
  • Support the forecasting cadence by facilitating bottom-up forecasts, analyzing territory-level changes and key drivers, and contributing to regional and executive-level reviews.
  • Build and maintain KPI dashboards and recurring scorecards covering quota attainment, pipeline coverage, pull-through, rep productivity, territory performance, and other commercial metrics.
  • Deliver consistent performance reporting to sales leadership and identify territory-level variances, discounting trends, and other areas requiring management attention.
  • Partner with regional teams to drive process adoption and resolve operational challenges across different markets.
  • Coordinate with Manufacturing, Logistics, and Finance to resolve order issues and maintain accurate backlog information within Salesforce.
  • Develop and maintain tools, including AI-supported workflows, to track order health, communicate status, and proactively identify potential delays.
  • Reconcile Salesforce bookings and revenue data against Finance records, investigate discrepancies, and maintain accurate documentation.
  • Coordinate renewal and service contract tracking to help prevent lapses in services and warranty coverage.
  • Manage systems provisioning and operational onboarding for new sales hires, including Salesforce access, forecasting tools, and territory assignments.

  Requirements

  • 5–8 years of experience in Sales Operations, Revenue Operations, or a related commercial function, ideally within B2B life sciences, medical devices, diagnostics, or complex technical sales.
  • Strong Salesforce power-user expertise, including reports, dashboards, list views, data management, and sales process workflows.
  • Advanced Excel skills and the ability to build and maintain structured, accurate, and auditable operational models.
  • Experience administering sales compensation, including calculations, plan communication, issue resolution, and dispute management.
  • Strong understanding of sales operations processes including territory management, quota administration, forecasting, pipeline management, and KPI reporting.
  • Excellent analytical and organizational skills, with a consistently high level of attention to detail and accuracy.
  • Strong cross-functional and cross-regional communication skills, with the ability to collaborate effectively with sales leaders and teams across AMR, EMEA, and APAC.
  • Ability to operate effectively in a rapidly scaling environment where processes may still be developing, proactively identifying gaps and creating structure rather than waiting for established solutions.
  • Strong problem-solving and execution skills, with the ability to manage multiple priorities and deliver reliable operational outcomes.
  • Interest in and practical familiarity with automation and AI tools used to streamline recurring workflows such as order tracking, reporting, forecasting, and status communication.
  • Ability to work collaboratively with Sales, Finance, Manufacturing, Logistics, and other business functions.
  • Must be authorized to work in the United States; the position participates in E-Verify.

  Benefits

  • Base salary: $150,000–$175,000 USD.
  • Performance-based bonus opportunity.
  • Equity participation.
  • Comprehensive benefits package.
  • Fully remote position within the United States.
  • Opportunity to work in a rapidly growing, science-driven environment focused on advancing life sciences and healthcare outcomes.
  • Collaborative culture that values accountability, intellectual curiosity, cross-functional teamwork, and innovation.
  • Opportunities to leverage automation and AI to improve commercial operations and business processes.