Manager, Sales Operations

Position Overview: The Manager/Sr. Manager, Sales Operations plays a critical role in making sure the sales team is firing on all cylinders. The role owns the operational backbone of the Account/BD organization — Salesforce data integrity, forecast coordination, commissions, and pipeline analysis — while also driving a seamless flow of real-time, sales-ready information across Sales, Marketing, and Product. This is an independent, hands-on role for someone who can ramp quickly and operate effectively with minimal day-to-day direction.

Roles & Responsibilities:

• Experience - 10+ Years

  Skills required - Looking for candidates with strong experience in Sales Operations from the Life Sciences, Clinical Trials or IRT industry.

• Salesforce – periodic review and upkeep of data, ensuring opportunities are updated properly by everyone across the Account/BD organization.
• Monthly forecast coordination across the Account/BD organization.
• Support for Monthly Business Review (MBR) and Monthly Operating Review (MOR) decks every month.
• Ad hoc analysis on the pipeline report – ongoing.
• Quarterly commissions coordination with Finance and BD leaders through to finalization.
• Build effective partnerships with internal teams to facilitate collaboration and communication of relevant, digestible information for Sales and Marketing.
• Serve as an interface between Product, Operations, Sales, Marketing, and Management on operational and reporting needs.
• Win/Loss analysis – with particular attention paid to accounts with decreasing win rate, and provision of value-added accounts to the Client Success team for follow-up.
• Collaborate with BD teams and Marketing to ensure all sales and marketing tools are in effective use.
• Compile an annual report of business analysis, insights, and competitor intel from the previous year for use in annual planning meetings
• Prioritize and condense key topics, create SWOT/PEST/Porter's analysis when appropriate, and provide recommendations for action.

Skills required

• Ability to understand high-level sales strategies and translate them into system and process requirements to ensure execution across the Sales organization
• Highly independent self-starter who can ramp up quickly and operate effectively with minimal instruction or oversight
• Hands-on proficiency with Salesforce, including data hygiene and pipeline management
• Track record of driving change and removing hurdles in fast-growth organizations by working cross-functionally
• Excellent organizational, planning, and project management skills, with the ability to manage multiple deadline-driven projects
• Excellent written and oral communication skills required
• Excellent computer skills, including proficiency with Microsoft Office, Salesforce, Loopio
• Strong leadership skills and the ability to collaborate effectively with colleagues and vendors at all levels to meet business goals
• Flexible personality and quick learner who operates with a sense of urgency

Experience

• 5+ years of pharmaceutical or eClinical industry experience, ideally within a Sales Operations, Business Development Operations, or Commercial Operations function

Education

• Bachelor's degree or equivalent relevant experience