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Five9
Manager, Sales Commissions - Contractor
salesfull-timeUnited States (Remote)
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role
Key Responsibilities
Sales Commission Operations & Leadership
- Lead the end‑to‑end commission process for hundreds of quota‑carrying reps, ensuring accurate and timely payouts.
- Manage a small team, providing coaching, workload prioritization, and performance guidance.
- Act as the primary escalation point for commission disputes, complex calculations, and off‑cycle adjustments.
- Partner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee data.
ICM Ownership & Commission Model Management
- Serve as the system owner for the Company ICM, including plan configuration, calculation logic, hierarchies, crediting rules, and rate tables.
- Design, maintain, and enhance commission models to support evolving compensation plans, new sales roles, SPIFFs, and business initiatives.
- Perform and oversee calculation validation, tie‑outs, and variance analysis prior to payout approval.
- Ensure scalability and auditability of models as the sales organization grows and plan complexity increases.
Qualifications & Experience
Required Qualifications
- 7+ years of experience in sales commissions, revenue operations, or compensation accounting, including people leadership experience.
- Deep hands‑on experience administering ICM tools
- Strong working knowledge of CRM and bookings systems.
- Experience supporting SOX‑controlled commission processes in a public company environment.
- Advanced Excel skills and strong financial reconciliation capabilities.
- Proven ability to work cross‑functionally with Finance, Sales Ops, Payroll, HR, and Audit.
Key Competencies
- High attention to detail and data integrity
- Strong ownership mindset over mission‑critical financial processes
- Ability to balance operational execution with system and control improvements
- Clear communicator with the ability to explain complex commission logic to non‑technical stakeholders
- Trusted partner to Sales leadership and Finance executives
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