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Five9
Five9

Manager, Sales Commissions - Contractor

salesfull-timeUnited States (Remote)
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role

Key Responsibilities

Sales Commission Operations & Leadership

  • Lead the end‑to‑end commission process for hundreds of quota‑carrying reps, ensuring accurate and timely payouts.
  • Manage a small team, providing coaching, workload prioritization, and performance guidance.
  • Act as the primary escalation point for commission disputes, complex calculations, and off‑cycle adjustments.
  • Partner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee data.

ICM Ownership & Commission Model Management

  • Serve as the system owner for the Company ICM, including plan configuration, calculation logic, hierarchies, crediting rules, and rate tables.
  • Design, maintain, and enhance commission models to support evolving compensation plans, new sales roles, SPIFFs, and business initiatives.
  • Perform and oversee calculation validation, tie‑outs, and variance analysis prior to payout approval.
  • Ensure scalability and auditability of models as the sales organization grows and plan complexity increases.

Qualifications & Experience

Required Qualifications

  • 7+ years of experience in sales commissions, revenue operations, or compensation accounting, including people leadership experience.
  • Deep hands‑on experience administering ICM tools
  • Strong working knowledge of CRM and bookings systems.
  • Experience supporting SOX‑controlled commission processes in a public company environment.
  • Advanced Excel skills and strong financial reconciliation capabilities.
  • Proven ability to work cross‑functionally with Finance, Sales Ops, Payroll, HR, and Audit.

Key Competencies

  • High attention to detail and data integrity
  • Strong ownership mindset over mission‑critical financial processes
  • Ability to balance operational execution with system and control improvements
  • Clear communicator with the ability to explain complex commission logic to non‑technical stakeholders
  • Trusted partner to Sales leadership and Finance executives
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