Manager, RTM Operations- Physical Therapy

How you will have an impact

• Lead the day-to-day operations of Luna's RTM Care Navigation team.
• Manage, coach, and develop RTM Care Navigation employees and contractors, including hiring support, onboarding, training, scheduling, and performance management.
• Establish team responsibilities, coverage expectations, quality standards, and operational accountability.
• Manage and continuously improve RTM workflows supporting patient engagement, follow-up, monitoring, documentation, data capture, and escalation pathways.
• Ensure operational processes align with RTM program standards, CPT requirements, and internal billing expectations.
• Translate clinical, documentation, and billing requirements into standardized workflows and operating procedures.
• Monitor workflow adherence and identify operational risks affecting patient experience, billing readiness, clinical follow-up, and program performance.
• Track, analyze, and report on RTM operational KPIs, productivity, patient engagement, adherence, and program performance metrics.
• Partner with Clinical, Concierge, Billing, Product, and Data teams to support effective RTM operations and operational reporting.
• Support workflow optimization, SOP development, audit readiness, operational maintenance, issue resolution, and continuous process improvement initiatives.

What Luna can offer you

• Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
• Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
• Full time remote position
• Paid Time Off with holiday
• 401K
• Medical, dental & vision on the first of the month following start date
• Company-paid life insurance, and much more!

What you can offer Luna

• • Must be a Licensed Physical Therapist with experience in outpatient, home-based, orthopedic, post-acute, or rehabilitation care settings.
  • Must have a minimum of 3 years of management experience in clinical operations, rehabilitation operations, care coordination, or a healthcare environment.
  • Must have experience managing teams, workflows, and operational processes within a healthcare or clinical operations setting.
  • Strong understanding of healthcare workflows, documentation requirements, patient follow-up processes, and compliance standards.
  • Data-driven mindset with experience using dashboards, KPIs, and operational performance metrics.
  • Excellent organizational, communication, follow-up, and problem-solving skills.
  • Ability to thrive in a fast-paced environment while promoting structure, consistency, accountability, and operational excellence.

  Additional Preferred Qualifications

  • Experience with Remote Therapeutic Monitoring (RTM), Remote Patient Monitoring (RPM), care navigation, or app-based patient engagement programs.
  • Familiarity with CPT-based workflows, healthcare billing concepts, or documentation requirements related to reimbursable clinical services.
  • Experience working with digital health platforms, app-based care delivery models, or remote patient support programs.