Manager, Revenue Operations and Order Management

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the opportunity to do your best work. Creating a career you love? It’s Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think.

Role:

As the Manager, Revenue Operations and Order Management, you will lead a team that oversees the regional end to end order fulfillment process, ensuring accuracy, efficiency, and exceptional customer service. You’ll build strong partnerships with cross‑functional teams to scale processes that drive revenue through flawless order execution and support growth opportunities. Focus areas include policy and data integrity, SLA‑driven case/queue management, and continuous improvement across workflows, tools, and vendor/outsourced operations.

What you’ll do:

• Identify and champion automation and AI/ML opportunities to reduce manual effort and improve accuracy across the order lifecycle.
• Partner with Sales Strategy, Revenue Operations, and Sales to improve order experience and policy clarity, while driving prioritized process and automation enhancements that boost efficiency, quality, and compliance.
• Drive data-driven accountability and strategic insights by developing, monitoring, and analyzing key operational metrics to identify performance trends, optimize processes, and enable informed decision-making across cross-functional teams.
• Lead change management efforts for system implementations, process redesigns, and organizational transitions.
• Define and execute the long-term vision and roadmap for Order Management and Quote-to-Cash operations, aligning with broader Finance and Go-to-Market strategy.
• Own the end-to-end order lifecycle, delivering accurate and timely orders.
• Lead, mentor, and develop a high-performing, globally distributed team with clear goals, regular coaching/reviews, and a culture of accountability and excellence.
• Design and run case and queue management to consistently meet or exceed SLAs and customer expectations.
• Serve as the point of escalation for complex orders, exceptions, and policy approvals; drive root-cause fixes to prevent recurrence.
• Establish and maintain SOPs, playbooks, and training; ensure compliance with accounting policy, revenue recognition readiness, and internal controls.
• Standardize reporting to measure team performance and inform decisions; evaluate and share key insights regularly with executive leadership.
• Scale operations to support business growth, including global expansion, new product launches, and evolving monetization models.

What we’re looking for:

• Bachelor's degree in a relevant field such as Accounting, Finance, related field or equivalent experience.
• 5+ years of experience in revenue operations or similar team at a global organization, with 2+ years in leadership.