Manager, Quality Assurance TCR

Accountabilities

• • Lead the development, implementation, and continuous improvement of comprehensive quality assurance and control systems aligned with organizational and business objectives.
  • Investigate complex quality issues, identify root causes, recommend solutions, and drive sustainable corrective and preventive actions.
  • Apply Statistical Process Control (SPC), Six Sigma methodologies, and other quality tools to improve manufacturing processes and operational performance.
  • Manage internal quality, manufacturing process, and ERP-related audits while supporting continuous improvement initiatives.
  • Monitor customer complaint trends, resolve product quality concerns, and ensure appropriate corrective actions are implemented.
  • Serve as a key liaison with customers, suppliers, and third-party inspection organizations on quality-related matters.
  • Support supplier quality management, evaluate program performance, and participate in supplier and vendor selection activities.
  • Coordinate regulatory audits and certification activities while maintaining ISO 9001 compliance and managing non-conformance and returned-goods processes.
  • Prepare and present technical reports, KPI updates, audit findings, quality cases, and financial impacts to senior leadership and relevant stakeholders.
  • Establish and monitor quality performance indicators, including cost of poor quality, complaint resolution, audit results, corrective-action closure, scrap, warranty, and return costs.
  • Oversee the site quality assurance budget and communicate the financial impact of quality initiatives and improvement opportunities.
  • Lead management review activities and employee engagement initiatives designed to strengthen quality ownership throughout the organization.
  • Manage day-to-day team activities, assign actions, monitor execution, provide feedback, and coach employees toward stronger skills and performance.
  • Foster a culture of creativity, accountability, problem solving, continuous improvement, and adherence to quality policies and standards.

  Requirements

  • Bachelor’s degree in Engineering, Management, or a related field; a Master’s degree in Business Administration is preferred.
  • 15+ years of quality experience within a manufacturing environment, including at least 7 years in management or leadership roles.
  • Certified Quality Manager/Organizational Excellence (CQM/OE) certification and Six Sigma Black Belt credentials.
  • Strong knowledge of ISO 9001 standards, quality management systems, audit practices, and manufacturing quality processes.
  • Demonstrated expertise in root-cause analysis, corrective action, Statistical Process Control, Six Sigma, and sustainable continuous improvement.
  • Proficiency with Microsoft Office tools, particularly Excel, Word, PowerPoint, and Project, along with statistical analysis platforms such as Minitab or SigmaZone.
  • Proven ability to use quality data and KPIs to identify trends, prioritize opportunities, and drive measurable operational improvements.
  • Strong leadership and people-management capabilities, with experience coaching, mentoring, evaluating performance, and developing team capabilities.
  • Excellent communication, presentation, interpersonal, and problem-solving skills, with the ability to collaborate effectively across Operations, Engineering, Planning, Purchasing, customers, suppliers, and leadership.
  • Ability to investigate complex problems, translate findings into practical solutions, and follow through on corrective actions.
  • Willingness to travel periodically to other facilities, conferences, customer or representative sites, and other business locations as needed.
  • Ability to work primarily in an office environment while occasionally entering manufacturing areas where industrial equipment, noise, and required safety gear may be present.
  • Commitment to continuous learning, innovation, strong relationships, and contributing to broader organizational objectives.

  Benefits

  • Competitive salary and benefits package.
  • Regular full-time employment on a first-shift schedule.
  • Hybrid work status, with the role primarily based on-site and potential ad hoc work-from-home flexibility.
  • Tuition reimbursement and career development opportunities.
  • On-site training programs and access to learning resources.
  • Profit-sharing opportunities.
  • Programs and resources supporting employee family, health, and well-being.
  • A collaborative workplace focused on innovation, professional growth, and continuous improvement.
  • An inclusive environment that values diverse perspectives and encourages employees to reach their full potential.