Manager, Professional Services Deployment

About the Role

Results-oriented Professional Services Manager to lead a team of consultants and oversee the seamless technical deployment of Abnormal Security products for our clients. This role plays a pivotal part in ensuring that our Professional Services team consistently delivers high-quality outcomes while fostering a culture of excellence, collaboration, and continuous growth. This role requires a blend of strong leadership, technical expertise, and exceptional operational oversight. You will refine processes to enhance efficiency, while guiding your team to achieve operational excellence, deliver value to clients, and uphold the organization's core values.

Required Skills and Experience

• Minimum of 3+ years of experience leading a team or managing direct reports
• Ability to inspire, mentor, and guide a team toward achieving shared goals
• Proficiency in performance management, including setting clear expectations, providing constructive feedback, and fostering professional growth within the team
• Clear, transparent, and consistent communication to foster alignment within the team and with clients
• Exceptional skills in communication, emotional intelligence, and client relationship management
• Managing conflicts constructively, promoting trust, and ensuring productive outcomes
• Experience managing complex client-facing projects