Manager, Professional Services, AI, CX

About the Role

The Manager, PMO – AI serves as a team manager while leading client-facing AI program governance, delivery assurance, and cross-functional alignment. This role manages AI/Machine Learning (ML) project lifecycles, ensures responsible AI practices, and partners directly with enterprise clients on strategy, roadmaps, and measurable outcomes.

Client-Facing Responsibilities

• Serve as primary executive-facing PMO leader for AI programs
• Translate client business objectives into AI roadmaps, Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs)
• Present portfolio status, risks, options, and value realization to client executives
• Lead steering committees, Quarterly Business Reviews (QBRs), and executive communication

PMO Leadership & Governance

• Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates
• Run portfolio intake, prioritization, funding, and benefits tracking