Nice
Manager, Professional Services, AI, CX
operationsfull-timeUSA - Remote
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
ai
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About the role
About the Role
The Manager, PMO – AI serves as a team manager while leading client-facing AI program governance, delivery assurance, and cross-functional alignment. This role manages AI/Machine Learning (ML) project lifecycles, ensures responsible AI practices, and partners directly with enterprise clients on strategy, roadmaps, and measurable outcomes.
Client-Facing Responsibilities
- Serve as primary executive-facing PMO leader for AI programs
- Translate client business objectives into AI roadmaps, Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs)
- Present portfolio status, risks, options, and value realization to client executives
- Lead steering committees, Quarterly Business Reviews (QBRs), and executive communication
PMO Leadership & Governance
- Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates
- Run portfolio intake, prioritization, funding, and benefits tracking
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