Manager, Product Compliance – Money Products

About the Team

DoorDash's Legal Team has built a reputation within the company for a highly collaborative and supportive approach to counseling, with a bias for action. The team consists of diverse professionals with a shared passion for providing creative and best-in-class service to business partners.

About the Role

As a Product Compliance Manager, you will support compliance strategy and execution for DoorDash's merchant capital program, which helps small and medium businesses make sales, engage customers, and grow their operations. You will partner cross-functionally and externally with third party partners to embed compliance into the product lifecycle, ensuring innovative products meet regulatory obligations while enabling business success.

Key Responsibilities

• Stay current on regulatory changes, enforcement trends, and industry best practices affecting business-facing financial products
• Translate legal and regulatory requirements into operational guidance and product specifications
• Support audits, bank partner requests, and regulatory testing related to the DoorDash merchant program
• Develop and maintain policies and procedures related to merchant lending regulatory compliance as well as card networks and bank partner requirements
• Develop and support governance functions such as testing, issue management, and compliance reviews
• Support customer service on complaints related to DoorDash Merchant workstreams and advise on resolution
• Conduct and/or manage compliance assessments and contribute to the design of scalable, risk-based controls
• Identify control gaps and support remediation plans in partnership with cross-functional teams

Requirements

• 6+ years of experience in regulatory compliance in the financial services industry, preferably fintech, with a focus on commercial and revenue-based financing
• Strong understanding of federal and state regulations related to financial products, such as BSA/AML, UDAAP, ECOA and Regulation B, and state commercial finance disclosure laws
• Experience maintaining a fintech compliance program, bank partnerships and third party vendors
• Ability to work well with ambiguity and synthesize large amounts of complex information
• Strong communication skills (both written and verbal)