Manager, Pre-Sales Operations
About the role
Manager, Pre-Sales Operations
This is a remote position for candidates in the US with a preference to Chicago
The Manager, Pre-Sales Operations, strengthens Syndigo's ability to win complex enterprise opportunities by driving structured pursuit management, scalable RFP/RFx response operations, and pre-sales enablement.
This role supports the development and execution of the global pursuit desk and proposal management function, ensuring consistent, high-quality responses to competitive opportunities while equipping sales teams with repeatable frameworks and operational support.
The position plays a key role in supporting strategic deals by managing RFP programs, coordinating cross-functional inputs, and ensuring responses clearly communicate the company’s value proposition and differentiation. It also oversees pre-sales systems and tools that improve efficiency and quality, including proposal automation platforms and demo automation tools (e.g., Consensus).
How We’ll Be Winning Together Day to Day
- Lead and support the global pursuit desk and proposal management operations
- Manage end-to-end RFP, RFI, and RFx response processes within RFP SaaS platforms
- Partner with sales leadership on strategic pursuits, opportunity qualification, and positioning
- Coordinate cross-functional contributions (Sales, Pre-Sales Engineering, Marketing, Product, Customer Success)
- Develop and enforce proposal governance, frameworks, and best practices
- Support capture planning, win theme development, and competitive differentiation
- Oversee proposal automation tools, knowledge management systems, and AI-enabled response solutions
- Enable scalable demo programs through platforms like Consensus
- Maintain alignment with Salesforce (SFDC) for pipeline visibility and deal tracking
- Track and report on operational metrics, proposal performance, and pursuit effectiveness
- Support ESG, security questionnaires, due diligence, and compliance documentation
- Mentor and develop a proposal and pursue coordination with team members
We Should Talk If This Sounds Like You
- 10+ years in proposal management, pre-sales operations, pursuit management, solution consulting, or related roles
- Experience in enterprise SaaS or technology organizations with complex B2B sales cycles