Manager, Platform & Identity Administration
About the role
Position Summary
The Manager, Platform & Identity Administration plays a strategic, hands-on role in advancing Empower’s enterprise digital workplace experience through the optimization and expansion of collaboration tools, identity and access management, AI-powered productivity solutions, and intelligent automation. This role leads a team of administrators while personally driving high-impact initiatives across Microsoft 365, Microsoft Entra ID, Microsoft 365 Copilot, and legacy business systems to ensure seamless integration, scalable adoption, secure access, and continuous innovation. By combining direct technical ownership with people leadership—and by embedding responsible AI capabilities, automation, and Zero Trust security principles into everyday workflows—the IT Manager, Platform & Identity Administration helps build a high-performing team and a flexible, secure, productive, technology-enabled environment that supports Empower’s mission to deliver affordable, life-changing medication to 300 million people living healthier, happier lives.
Responsibilities
Microsoft 365 Administration
- Administers and supports core Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Defender, and Microsoft Purview, ensuring reliable and secure operations.
- Manages Microsoft 365 tenant configuration, policies, and service health across the organization.
- Administers Microsoft 365 licensing and subscription management, including allocation, renewals, and cost optimization.
- Leads Microsoft 365 migrations, upgrades, and service implementations from planning through execution.
- Monitors platform performance, availability, and security, proactively identifying and resolving issues to minimize service disruption.
- Drives digital workplace innovation by evaluating emerging Microsoft technologies—including Microsoft 365 Copilot, Copilot Studio, Viva, Power Platform, and SharePoint Framework—to streamline communication, automate routine processes, and improve employee engagement.
- Administers and governs Microsoft 365 Copilot and AI agents, including licensing, access