Manager, Payroll Operations

Accountabilities

• • Lead, mentor, and support the Payroll Operations team, providing clear guidance, removing blockers, and helping team members develop professionally.
  • Own the end-to-end payroll function for the relevant region, ensuring payroll is processed accurately, on time, and in accordance with applicable local regulations.
  • Plan and implement payroll operations strategies, processes, and best practices that support a scalable global payroll function.
  • Serve as a central point of contact for internal stakeholders, external providers, and other partners on payroll-related matters.
  • Maintain strong relationships with third-party payroll, accounting, and payroll service providers, ensuring effective service delivery and issue resolution.
  • Stay current with international and regional payroll legislation and ensure processes remain compliant with applicable government requirements, company policies, and procedures.
  • Establish and monitor team KPIs, service-level agreements, and operational metrics to improve performance, quality, and efficiency.
  • Identify opportunities to automate, simplify, and accelerate payroll processes, applying a continuous-improvement mindset to day-to-day operations.
  • Use data and analytical insights to identify operational risks, resolve complex payroll issues, and improve team productivity.
  • Promote an asynchronous and outcome-focused working model, ensuring effective collaboration across geographically distributed teams.
  • Partner with leadership and relevant functions to support payroll planning, operational improvements, and broader organizational objectives.

  Requirements

  • Extensive experience in regional or global payroll operations, with strong knowledge of payroll processes and best practices across multiple countries.
  • Proven experience implementing payroll operations across multiple jurisdictions and managing relationships with third-party payroll providers.
  • Demonstrated experience leading and developing payroll teams, with a people-management approach centered on coaching, trust, accountability, and empowerment rather than micromanagement.
  • Strong understanding of country-specific payroll legislation, regulations, compliance requirements, and operational controls.
  • Experience managing end-to-end payroll processes with a strong focus on accuracy, timeliness, confidentiality, and regulatory compliance.
  • Proficiency with payroll and productivity tools such as SAP, Excel, and Google Sheets.
  • Strong analytical and problem-solving capabilities, with the ability to investigate issues, identify root causes, and implement practical solutions.
  • A productivity-oriented mindset, with a demonstrated habit of finding ways to simplify workflows, improve processes, and increase operational efficiency.
  • Excellent stakeholder-management and communication skills, with the ability to work effectively with internal teams and external service providers.
  • Comfortable operating in a fast-paced, international environment with a high degree of autonomy and accountability.
  • Strong written and spoken English communication skills.
  • Ability to work effectively in an asynchronous, globally distributed organization.
  • Previous experience working remotely is advantageous but not essential.
  • Experience managing payroll operations specifically across Australia and/or New Zealand is highly relevant to the role.

  Benefits

  • Fully remote working environment with the flexibility to work from anywhere within the eligible location.
  • Flexible working hours within an asynchronous operating model, allowing you to organize your schedule around your life.
  • Flexible paid time off.
  • 16 weeks of paid parental leave.
  • Budget for coworking spaces, professional learning, wellness activities, and gym memberships.
  • Mental health support services.
  • Stock options.
  • Home-office budget and IT equipment.
  • Globally distributed and diverse working environment with colleagues across multiple continents.
  • Strong emphasis on employee autonomy, ownership, work-life balance, and proactive decision-making.
  • Opportunities for career growth and internal mobility within a global organization.
  • Compensation designed around location, role level, skills, experience, and local market conditions, with a stated annual salary range of USD $46,500–$104,650 for the full-time position.
  • Inclusive workplace culture committed to equal opportunity, belonging, and representation across different backgrounds and experiences.