Manager, Payments Program Governance

Maven is looking for a Manager, Payments Program Governance who will own and evolve the governance framework for our payment products. This role will be responsible for authoring and maintaining payment policies and SOPs, identifying and mitigating risks related to inaccurate or inconsistent adjudication decisions, and partnering closely with cross-functional teams to ensure operational excellence. This role reports to the Director of Payments and plays a critical role in supporting scalable, compliant, and high-quality payment operations while protecting member experience and financial integrity at Maven.

As a Manager, Payments Program Governance at Maven, you will:

• Own the end-to-end program governance framework for Maven’s payment products, ensuring policies and standards drive accurate, consistent, and compliant adjudication decisions.
• Author, maintain, and socialize payment-related policies, operating standards, and SOPs, ensuring documentation is clear, audit-ready, and scalable.
• Proactively identify, assess, and mitigate risks related to adjudication accuracy, consistency, and compliance, and system change partnering with Operations and QA to address root causes.
• Partner strategically with Product, Operations, QA, Legal, Compliance, and Finance teams to embed governance considerations into decision-making and execution.
• Act as an escalation point and subject matter expert for complex adjudication or policy interpretation issues.
• Track and report on key governance and risk metrics, driving continuous improvement across payment programs.
• Manage and develop team members in the near term, building scalable ways of working to support growing governance needs.

We’re looking for you to bring:

• 5-7+ years of experience in program governance, payments, operations, healthcare operations, fintech, or a related regulated environment.
• Proven experience authoring and owning policies, SOPs, and operating standards.