Manager, Operations

Accountabilities:

• • Plan, prioritize, coordinate, and monitor departmental activities to ensure accurate, timely, efficient, and high-quality service.
  • Lead, train, coach, and evaluate team members, including hiring, work assignment, performance management, and professional development.
  • Build and maintain strategic partnerships with business counterparts and provide stakeholders and key executives with customer-focused insights.
  • Facilitate timely responses to complex business challenges and opportunities by coordinating across teams and functions.
  • Recommend and implement procedural, operational, and systems improvements that enhance service quality for internal and external customers.
  • Lead divisional projects from initiation through completion, ensuring effective planning, execution, stakeholder engagement, and delivery of objectives.
  • Facilitate changes to processes, procedures, and systems within the business unit while supporting adoption and operational continuity.
  • Develop and implement communication strategies aligned with organizational and divisional mission, vision, values, and goals.
  • Prioritize, assign, and distribute work appropriately while ensuring responsibilities are aligned with team capabilities and business requirements.
  • Monitor quality and performance, identify improvement opportunities, and use operational insights to strengthen efficiency and service outcomes.

  Requirements:

  • Bachelor’s degree in a related field or equivalent professional experience.
  • At least 3 years of management experience, including hiring, training, assigning work, and managing the performance of direct reports.
  • Knowledge of quality performance monitoring and continuous improvement methodologies.
  • Demonstrated ability to analyze workflows and operational processes and implement effective changes.
  • Strong written and verbal communication skills, with the ability to engage effectively with employees, business partners, and senior stakeholders.
  • Strong organizational, prioritization, and project management capabilities.
  • Proficiency with word processing and spreadsheet applications.
  • Ability to work independently while fostering collaboration and accountability across teams.
  • Strong adaptability and change-management skills, particularly in evolving operational and systems environments.
  • For remote work, demonstrated ability to remain highly engaged and effective in virtual environments, including maintaining camera presence during meetings to support communication and team alignment.

  Benefits:

  • Salary range of $73,500–$131,250, with actual compensation determined by experience, location, and other job-related factors.
  • Potential eligibility for bonuses and commissions as part of the overall compensation package.
  • Fully remote work arrangement within the United States.
  • Opportunities to lead high-impact projects and contribute to enterprise-wide operational improvements.
  • A people-management role with opportunities to develop, coach, and grow a team.
  • A collaborative environment focused on innovation, service quality, inclusion, and continuous improvement.
  • Employee benefits and rewards programs, subject to applicable eligibility and plan terms.
  • Commitment to an inclusive workplace and equal employment opportunities.