Manager, Onboarding & Learning Experience

Accountabilities:

• • Lead the strategy and end-to-end execution of onboarding programs, including cohort planning, curriculum sequencing, certifications, readiness activities, and cross-functional alignment.
  • Develop learning enablement plans for product launches, process changes, and other initiatives affecting service center teams.
  • Partner with Workforce Management and Operations to align onboarding and training programs with staffing levels, capacity, operational constraints, and business priorities.
  • Conduct change-impact assessments to identify learning, communication, and workforce-readiness requirements.
  • Establish standards and strategies for learning communications, training rollouts, and operational engagement activities.
  • Develop and coordinate communication frameworks that ensure learning messages are clear, timely, consistent, and aligned across stakeholders.
  • Coordinate the rollout of training updates, job aids, desk resources, reinforcement activities, and other learning materials.
  • Own timelines, deliverables, approvals, dependencies, and handoffs across Learning, Operations, and support functions.
  • Serve as the central program-management point for onboarding and learning initiatives, maintaining visibility into milestones, risks, dependencies, and execution status.
  • Collaborate with Quality and Compliance teams to ensure learning programs and certifications meet documentation, quality, and audit expectations.
  • Provide regular program updates and recommendations to learning and development leadership.
  • Directly manage a small team through goal setting, prioritization, coaching, performance feedback, and professional development.
  • Foster accountability, collaboration, and continuous improvement within the team and across cross-functional partnerships.
  • Leverage AI and technology applications where appropriate to improve communication effectiveness, learning delivery, and operational efficiency.

  Requirements:

  • Bachelor’s degree in a relevant discipline such as pharmaceuticals, life sciences, communications, business, learning and development, or a related field.
  • At least 6 years of experience in program management, onboarding, learning enablement, change management, organizational enablement, or a related area.
  • Demonstrated success managing complex, cross-functional programs involving multiple stakeholders, timelines, deliverables, and dependencies.
  • Experience supporting onboarding, training, workforce readiness, or learning initiatives in operational environments.
  • Strong planning and program coordination skills, including the ability to sequence activities, manage competing priorities, and maintain execution discipline.
  • Excellent written and verbal communication skills, with the ability to translate complex information into clear, actionable messages and learning materials.
  • Strong stakeholder-management and relationship-building abilities, with the confidence to work across functions and influence without relying solely on authority.
  • Proficiency with Microsoft Office tools, including Teams, SharePoint, Word, PowerPoint, and Excel.
  • Ability to work effectively in fast-paced, frontline, or operational environments where priorities may change quickly.
  • Experience leading, coaching, or developing team members, with a demonstrated commitment to inclusive leadership and continuous development.
  • Preferred: Master’s degree and experience in pharmaceuticals, life sciences, healthcare, regulated environments, contact centers, or frontline operations.
  • Preferred: Background in learning and development, organizational enablement, operational communications, or change management.
  • Preferred: Experience using AI or technology solutions to optimize communications, learning programs, or operational workflows.

  Benefits:

  • Fully remote: Work remotely from the United States.
  • Flexible work environment: Designed to support effective collaboration and flexibility in a distributed workforce.
  • Full-time employment: Standard full-time position with opportunities to lead high-impact onboarding and learning initiatives.
  • Leadership opportunity: Directly manage and develop a small team while influencing broader cross-functional programs.
  • Professional development: Opportunities to build leadership, program management, communication, and learning-enablement capabilities.
  • Purpose-driven work: Contribute to learning and readiness programs that support teams delivering important healthcare-related services.
  • Travel: Up to 20% travel may be required.
  • Inclusive workplace: Commitment to an inclusive environment that values diverse perspectives, backgrounds, and experiences.