Manager, Logistics & Operations

your impact @ starface

Starface is seeking a Manager of Logistics & Operations to support the execution of our Operations strategy and ensure the various operations systems are optimized to support the department activity. In this role, you’ll report directly to our Director of Operations & Logistics. You will be responsible for the outbound movement of our products from third party warehouses/distribution centers to customers while maintaining system integration integrity, optimizing order fulfillment in the ecommerce, marketplace, and business-to-business channels, identifying and driving cost saving opportunities, and ensuring service level agreements are achieved. You’ll also manage transportation and fulfillment related costs, and drive supply chain optimization.

The right person for this role is adept at working cross-functionally with internal stakeholders (finance, retail, marketing), and can also be the face of our Operations team when working with external partners such as distribution center teams, retailers, and suppliers.

At Starface, we’re caring, joyful, bold, and resilient. We love people who defy convention and welcome an attitude of exploration into the bold and creative in all that we do. If you are an operations and logistics professional with experience in the CPG space, and all of this resonates with you so far, please keep reading!

we’ll count on you to

Distribution Center Management

• Serve as the primary point of contact and relationship manager for our distribution center (DC) partners, with a focus on outbound logistics (shipping to retailers)
• Ensure on-time order fulfillment for all trade partner and sales channel accounts under role scope, delivering best in class service for all trade partners
• Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs
• Travel to attend physical inventory counts at DCs to ensure the count is executed according to the procedure 2x per year

Operations Order Fulfillment & Process Optimization:

• Develop and maintain SOPs (Standard Operating Procedures), vendor guidelines, routing guides, and all other reference/training documents
• Support the further development of operations & logistics best practices, tools, and processes across outbound flows to optimize efficiency and department performance
• Analyze and model scenarios to optimize our operational engine, helping to further develop, measure, and meet KPIs and goals, including chargeback analysis and claims management for all retail partners
• Drive continuous improvements to the 3PL warehouse fulfillment processes to decrease costs, increase fulfillment turnaround time, and ensure on time delivery in full
• Support and/or lead department projects as needed to support business activity
• Participate in User Acceptance Training (UAT) for systems’ updates or add-ons
• Develop an understanding of inbound