Manager, Learning Innovation & Enablement

Accountabilities:

• • Define and execute a forward-looking customer learning and enablement strategy aligned with product adoption, customer success, retention, and broader business growth objectives.
  • Lead the design and evolution of a scalable learning ecosystem incorporating AI-enabled personalization, digital-first experiences, and emerging learning technologies.
  • Develop modular, reusable, role-based training content that remains aligned with evolving products, customer needs, and key adoption milestones.
  • Drive the adoption of AI-powered learning solutions, including personalized learning paths, content recommendations, automation, and other technology-enabled approaches.
  • Standardize and optimize training delivery across virtual, on-demand, blended, and instructor-led formats to create consistent and engaging customer experiences.
  • Establish and monitor performance metrics such as adoption rates, onboarding speed, customer success outcomes, support reduction, and return on investment to measure program effectiveness.
  • Partner with Product, Engineering, Customer Success, Sales, and Marketing teams to embed learning into customer journeys and product experiences.
  • Lead, coach, and develop a high-performing learning team while promoting innovation, accountability, collaboration, and continuous improvement.
  • Identify opportunities to leverage technology, AI, and data to make customer education more personalized, efficient, scalable, and impactful.
  • Balance strategic planning with operational execution, ensuring learning initiatives are delivered effectively and aligned with evolving business priorities.

  Requirements:

  • Bachelor’s degree or equivalent professional experience in learning and development, training, enablement, education, business, technology, or a related discipline.
  • 7+ years of experience in training, learning and development, enablement, customer education, or a related field, including experience designing and scaling programs within technology-driven organizations.
  • Demonstrated experience leading teams and managing complex, cross-functional initiatives from strategy through execution.
  • Strong understanding of adult learning principles and the ability to design engaging learning experiences for diverse audiences.
  • Experience developing digital, virtual, blended, and instructor-led learning solutions that address different customer needs and learning preferences.
  • Strong analytical capabilities, with experience using data, KPIs, and performance metrics to evaluate programs and drive continuous improvement.
  • Exceptional communication, collaboration, stakeholder management, and organizational skills, with the ability to influence senior and cross-functional stakeholders.
  • Ability to balance long-term strategic initiatives with hands-on operational execution in a fast-paced environment.
  • Experience using AI and emerging technologies to create personalized learning experiences, improve training effectiveness, automate workflows, or enhance learning operations.
  • Familiarity with learning management systems (LMS), learning experience platforms (LXP), digital adoption platforms, or comparable learning technologies.
  • Experience with customer journey mapping and designing learning experiences around adoption, onboarding, and customer success milestones.
  • Knowledge of healthcare, healthcare technology, or another highly regulated industry is an advantage.
  • Ability to work effectively in a remote-first, camera-enabled environment with strong virtual collaboration skills.
  • Applicants must be authorized to work in the United States; employment-based visa sponsorship is not available for this position.
  • Willingness to participate in a video-based interview process and use a camera during virtual meetings is required.
  • Ability to successfully complete any required pre-employment screening, including a drug test where applicable.

  Benefits:

  • Competitive salary and bonus structure.
  • Healthcare, dental, and vision benefits.
  • Generous HSA company contribution.
  • 401(k) plan with company match from day one.
  • Unlimited PTO for salaried employees plus 9 paid holidays.
  • Paid parental leave for birth and adoptive parents.
  • Education reimbursement to support continued professional development.
  • Up to $250 per year in wellness reimbursement for eligible activities and programs.
  • Remote-first work environment with a casual workplace culture.
  • Opportunities for mentorship, continuous learning, and career development.
  • Employee communities and diversity, inclusion, and professional networking initiatives.
  • Opportunities to participate in community volunteering and charitable initiatives.
  • Opportunity to lead innovative, AI-enabled customer learning programs with measurable business impact.