Manager, IT Change Management - 11545

About Coupa

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why Join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

The Impact of a Manager, IT Change Management at Coupa

We are seeking an experienced and forward-thinking Manager, IT Change Management to embed disciplined, scalable change management practices across our IT organization. This role is critical in ensuring that every technology project we deliver — whether a modification to existing software or the full implementation of a new platform — lands successfully with the people who use it.

This is a hands-on and coaching role. For some initiatives, you will directly own and execute all change management (CM) activities end-to-end. For others, you will serve as a strategic coach and advisor to project teams, guiding them to execute CM activities independently. In both modes, you will be the organization's change management standard-bearer, building and maintaining a reusable, shareable CM framework that scales based on project type and complexity.

Critically, we are looking for someone who does not just understand change management — they understand how AI tools can supercharge it. From drafting communications to analyzing stakeholder sentiment, you will leverage AI at every stage of the change lifecycle to deliver faster, smarter, and more impactful outcomes. If you are a strategic thinker, a skilled communicator, and an AI-savvy practitioner who thrives on making change stick, we want to hear from you.

What You'll Do

CM Framework Development & Governance

• Design, document, and maintain a scalable, reusable Change Management Framework tailored to IT project types (e.g., software modifications, new implementations, integrations, data analytics, AI delivery) and sizes (small, medium, large/complex).
• Define clear CM role guidance — including when the CM Manager operates in hands-on execution mode versus coaching/advisory mode — with criteria based on project risk, scope, and audience impact.
• Establish standardized CM templates, playbooks, and toolkits (communications plans, stakeholder maps, training matrices, readiness checklists) that project teams can leverage independently.
• Build and maintain an AI-assisted CM project intake and triage process that uses structured inputs to auto-classify project CM requirements, recommend the appropriate CM approach, and generate a first-draft CM plan.

Change Strategy & Impact Analysis

• Partner with IT project leadership to assess the scope, scale, and organizational impact of technology changes across different employee and stakeholder groups.
• Apply proven change management frameworks to develop tailored strategies that drive adoption and minimize resistance.
• Conduct stakeholder analysis and change impact assessments to identify key risks, readiness gaps, and engagement opportunities.
• Leverage AI tools (e.g., AI-assisted survey analysis, sentiment analysis, pattern recognition across past projects) to accelerate and enrich impact assessments and identify adoption risk signals earlier.