Manager II, Credit & Collections

Why this role is on the menu

This role reports to the Director of Accounts Receivable within the CAO organization, whose primary focus is scaling and optimizing Instacart’s order-to-cash operations. Our team drives excellence across credit, collections, and AR reporting in support of Instacart’s growing B2B business—and we need a seasoned leader to match that pace.

We’re hiring a Manager II, Credit & Collections to own all credit and collections activity for our B2B Retailer & Ads Portfolio. You will directly manage a team of collectors and credit analysts—spanning both FTE and BPO resources in a remote environment—and will be responsible for driving collections performance, credit risk management, SOX compliance, and continuous process improvement.

The ideal candidate is a seasoned people leader who has transformed AR operations through process discipline, technology, and cross-functional partnership, and is excited to bring that expertise to a high-growth consumer technology company.

What you’ll cook up in your first year

• A high-performing, accountable collections team. Your direct reports—FTE and BPO alike—have clear, collector-level targets, regular coaching, and performance feedback that drives measurable improvement. You’ve delivered employee performance reviews and built a team culture where development is ongoing, not annual.
• A tighter, more scalable credit risk framework. New B2B retail customers are onboarded with credit reviews, credit terms and limits are established with discipline, and the team applies advanced financial statement analysis and credit process expertise—including bankruptcy knowledge—to make confident, defensible decisions that reduce exposure to delinquency and write-offs.
• SOX compliance that runs like clockwork. Key controls are documented, audit activities are executed on schedule, and the function operates with the financial controllership standards expected of a public company.
• Faster, cleaner AR close cycles. Monthly reporting, reconciliations, and flux analyses are delivered on time and with confidence—and leadership has the visibility they need to make informed decisions about the B2B portfolio.
• Cross-functional trust built across retail, ads, and partnerships. You’ve developed strong relationships within your area of focus and demonstrated success influencing stakeholders outside it. Customer data discrepancies and contract disputes get resolved faster because you’ve invested in the partnerships.