Manager, Global Network Operations

Manager, Global Network Operations

Location: Ideally, this role will work onsite at our office located in Bothell, WA or College Park, MD. We are open to hybrid and remote options for the right candidate.

Travel: 25-40% domestic or international.

The Role:

We are seeking a highly skilled, motivated, and hands-on Network Operations Manager to oversee, scale, and maintain our global corporate network infrastructure. In this role, you will bridge the gap between strategic infrastructure design and day-to-day operational excellence. You will manage the regular maintenance, uptime, and troubleshooting of our enterprise network while leading critical scale initiatives, including modernizing our identity-driven security, securing our proprietary quantum assets, and executing seamless M&A network integration roadmaps for newly acquired subsidiaries.

Responsibilities

Global Network Operations & Lifecycle Management

• Infrastructure Reliability: Oversee the implementation, monitoring, maintenance, and support of IonQ’s global LAN, WAN, Wireless, and VPN infrastructure to ensure maximum availability, security, reliability, and performance.
• Device & Vendor Management: Configure, manage, and lifecycle network hardware (routers, switches, firewalls, load balancers, wireless controllers) from major vendors (e.g., Arista, Fortinet, Juniper, Palo Alto). Manage relationships, procurement, and work reviews with hardware and software vendors.
• Support Escalations & Documentation: Participate in an on-call rotation for critical network issues and guide the team in resolving Escalated Tier 1/2 helpdesk issues. Maintain immaculate, up-to-date network diagrams, configurations, and procedural documentation.
• Establish and manage a robust on-call rotation schedule to ensure 24/7 coverage for critical network issues.
• Establish and maintain robust documentation ensuring high-quality support for our customer base.
• Standardize the capture of root-cause solutions, translating resolved issues into accessible, global knowledge-base articles for cross-functional teams.
• Provide expert administration and governance for the corporate IT network ecosystem, while actively mentoring and upskilling junior administrators, Help Desk staff, and extended contractor teams.

M&A Integration & Site Deployment

• Subsidiary Retrofits: Lead the operational retrospective of network migrations and integrations for newly acquired companies, ensuring security, compliance, and performance standards are met.