Manager, Deal Desk

Accountabilities:

• • Lead the Deal Desk function and provide strategic oversight for non-standard pricing requests, complex reseller RFPs, credit requests, commercial agreements, and pricing amendments across global regions.
  • Establish and enforce Deal Desk SLAs, intake and triage standards, approval thresholds, escalation processes, and governance frameworks to ensure consistent and timely commercial decisions.
  • Act as the primary escalation point for complex commercial scenarios requiring senior-level judgment, balancing sales velocity, customer needs, commercial risk, and margin protection.
  • Lead commercial negotiations with Sales, resellers, and direct customers to structure and finalize non-standard pricing agreements, amendments, and deal terms.
  • Govern commercial pricing within CPQ and deal management platforms, including playbooks, approval workflows, quoting rules, and operational processes.
  • Partner with Revenue Operations to ensure deal structures are executable and aligned with commercial policies, while collaborating with Finance and Legal on agreements involving contractual or margin risk.
  • Lead, coach, mentor, and develop Deal Desk team members, providing clear direction, feedback, performance support, and career development opportunities.
  • Manage team capacity, budget, and headcount within approved parameters and contribute to annual planning and strategic initiatives.
  • Use commercial data, reporting, dashboards, and performance metrics to inform decisions and continuously improve Deal Desk effectiveness.

  Requirements:

  • 5–8 years of experience in Deal Desk, commercial pricing, commercial operations, or a similar function, preferably within a B2B SaaS or technology environment.
  • 1–3 years of supervisory or people-management experience, ideally leading Deal Desk, pricing, or commercial operations teams and managing performance against SLAs.
  • Strong commercial acumen with demonstrated experience negotiating pricing and structuring complex commercial agreements.
  • Deep understanding of Deal Desk operations, including approval frameworks, SLA management, pricing governance, and commercial risk assessment.
  • Experience with CPQ or deal management platforms; experience with DealHub is an advantage.
  • Experience designing and implementing Deal Desk intake processes, approval workflows, escalation frameworks, and governance models.
  • Strong project management skills, with the ability to manage high-volume requests while progressing strategic initiatives simultaneously.
  • Excellent written, verbal, negotiation, and stakeholder-management skills.
  • Strategic and analytical mindset, with the ability to make sound commercial decisions under time pressure.
  • Strong cross-functional collaboration skills across Sales, Revenue Operations, Finance, and Legal.
  • Entrepreneurial mindset and comfort working in a flexible, relatively flat organizational environment.
  • Ability to work confidently with data and analytical tools, including spreadsheets, BI platforms, dashboards, and commercial performance reports.
  • Strong coaching and people-development capabilities, with a focus on accountability, continuous improvement, and team growth.

  Benefits:

  • Competitive annual base salary: CAD $116,200–$155,000, depending on qualifications, experience, location, and market factors.
  • Flexible working arrangements supporting both remote and in-person collaboration.
  • Home office reimbursement program.
  • Competitive medical and dental benefits.
  • Retirement savings program.
  • Baby bonus and parental leave top-up program.
  • Online learning, professional development, and networking opportunities.
  • Electric vehicle purchase incentive program.
  • Opportunity to lead a critical commercial function within a fast-paced technology environment.
  • Significant autonomy and the opportunity to influence pricing governance, sales velocity, and commercial strategy.
  • Inclusive and collaborative workplace culture focused on innovation, diversity, and employee development.
  • Additional compensation components and perks may be available depending on eligibility.